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    You’re never alone: what community means to people in tech | BRK1104

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    TO WRANGLE >> OKAY

    SO MY NAME IS SUE HANLEY AND WE ARE HERE AND THANK YOU VERY MUCH FOR FINDING US AT THE VERY END OF THE HALL IT IS TO TALK ABOUT COMMUNITY AND SO I WANTED TO JUST — FIRST OF ALL, WE'RE A SMALL GROUP AND I WANT TO MAKE IT AS INFORMAL AS POSSIBLE IF YOU GUYS CAN'T COME UP WITH MY QUESTIONS TO ASK OR TOPICS, I HAVE CARDS GOING VERY OLD SCHOOL, NOT EVEN ON MY PHONE

    SO I AM JUST GOING TO ASK EVERYBODY TO KIND OF INTRODUCE THEMSELVES BY TELLING A STORY ABOUT COMMUNITY AND SO I ASKED THEM ALL TO SEND ME NOT THE BORING, STANDARD CONFERENCE PHOTO, AND IF — BONUS POINTS IF THE PICTURE HAD SOMETHING TO DO — YEAH IF THERE WAS A GOOD COMMUNITY STORY >> IT LOOKS LIKE I AM STRETCHING INTO YOUR PICTURE, LORI >> I KNOW! >> LIKE, WAIT

    THOSE ARE MY >> TOUCHING GREATNESS >> I THINK THESE ARE REALLY COOL PICTURES SO I JUST WANTED TO SHARE MY COMMUNITY STORY, SO 19 MONTHS AGO, MY THREE CHILDREN STOPPED MATTERING ANYMORE BECAUSE ONE OF THEM GAVE ME A GRANDCHILD WHEN SHE WAS BORN, SHE WAS BORN EARLY

    SO I HAD ALL OF THESE PLANS BECAUSE THERE WAS A SHARE POINT FEST IN D C WHERE I LIVED SHE WAS GOING TO BE BORN THE WEEK AFTER EVERYTHING WAS GOING TO BE FINE

    SHE DECIDED TO MAKE AN EARLY APPEARANCE, AND UNFORTUNATELY THE DAY THEY WERE GOING TO TAKE HER HOME FROM THE HOSPITAL, I FLEW OUT IMMEDIATELY AND I WAS GOING TO FLY BACK TO D C AND THE DAY THEY WERE GOING TO TAKE HEM HOME FROM THE HOSPITAL, SHE STOPPED BREATHING, TURNED BLUE AND CPR SO SHE DIDN'T GET TO COME HOME AT THAT POINT MY DAUGHTER IS A BASKET CASE

    SHE IN THE NICK U AND EVERYTHING WAS GOING TO BE FINE, BUT I HAD THIS COMMITMENT IN D C AND THEY LIVE IN L A AND I KNEW WHERE I NEEDED TO BE

    I REACHED OUT TO TWO PEOPLE WHO HAVE BECOME MY FRIENDS, BUT I MET IN THE COMMUNITY, AND ASKED THEM, HEY, LOOK, I AM NOT GOING TO GET TO MY SESSION, BUT I'LL KEVIN: IT WOULD YOU GUYS WORK THE ROOM AND WOULD THAT — WOULD YOU BE WILLING TO DO THAT? I'M GOING TO FLY HOME, DO MY WORKSHOP, WE'LL TEST THE TECH AND I HAVE TO FLY BACK TO L A WILL YOU BE WILLING TO DO THAT

    NEARLY — NEARLY TWO MINUTES BEFORE I E-MAILED THAT, THEY'RE ALL IN I HAVE A PROBLEM, BUT I SOLVED THE PROBLEM, AND IT WAS AMAZING EVERYTHING WORKED AND NOW I HAVE MY 19-MONTH-OLD LITTLE BABY WHO I SPEND TONS OF TIME WITH AND TOTALLY LOVE AND HAND BACK TO HER MOM IT IS REALLY ALL GOOD SO I WANT TO INTRODUCE YOU TO MY PANEL OF COMMUNITY ROCK STARS

    AMAZING, AMAZING PEOPLE IN THE COMMUNITY, AND I AM GOING TO LET THEM START OUT BY INTRODUCING THEMSELVES AND SHARING A STORY ABOUT WHAT COMMUNITY MEANS TO YOU >> HELLO, EVERYONE I'M SYDNEY ANDREWS I AM AN AZURE MVP AND MICROSOFT TRAINER AND MY PICTURE IS ABSOLUTELY INSANE UP THERE, RIGHT? SO I KIND OF GREW AND EVOLVED AS I STARTED GOING OUT INTO THE COMMUNITY I WAS A CONSULTANT BACK AT A FIRM

    I AM FROM RICHMOND, VIRGINIA, SO SMALL AS SMALL CAN GET I GOT MY FIRST CERTIFICATIONS I WENT TO MY SECOND AND I BECAME A MICROSOFT CERTIFIED TRAINER THIS WAS MY THIRD CONFERENCE I WAS INVITED TO COME AND TEACH OTHER PEOPLE ABOUT THE PROGRAM

    I NEVER TAUGHT AND HE SAID OH, YOU HAVE TO TAKE YOUR OFFICIAL PICTURE WHAT ARE YOU TALKING ABOUT? YOU CAN'T LOOK AT WHAT IS ON THE BOARD OKAY WHAT IS YOUR CERTIFICATION NUMBER? AND I GAVE HIM MY CERTIFICATION NUMBER AND I FOUND OUT ON TWITTER THAT I COMMITTED CRIMES AGAINST TECHNOLOGY I AM STILL TRYING TO FIGURE OUT WHAT THAT IS

    JUST 2 COMMUNITY SAYING LET'S HAVE SOME FUN, BREAK SOME ICE YOU'RE CLEARLY NEW HERE AND WELCOME AND THAT IS ONE OF THE BEST PARTS OF THE COMMUNITY AND I ALWAYS LOVED THAT PICTURE >> AWESOME >> I HAD TO REALLY ZOOM IN TO GET — OH, THAT IS NOT A REAL MUG SHOT THAT WAS LIKE I WANT TO KNOW ABOUT THIS STORY

    I AM THE COMMUNITY LEAD HERE AT MICROSOFT IGNITE I THINK SOME OF YOU FOLLOW ME ON TWITTER IT HAS BEEN BLOWING UP A LITTLE BIT, BUT IT HAS BEEN A LOT OF FIN THIS PHOTO, THIS WAS TAKEN IN TOKYO, HALLOWEEN I CAN'T REMEMBER WHAT YEAR

    AND I WAS DRESSED UP AS THE QUEEN OF DRAGONS, AND I HAVE BEEN CALLED THE COMMUNITY CAY LEASEY, SO I FIGURED I OUGHT TO PUT THAT PHOTO UP IN THERE I HAVE BEEN DOING COMMUNITY FOR ABOUT FOUR YEARS NOW AT MICROSOFT, AND I STARTED COMMUNITY WITH THE MVP PROGRAM, OFFICE APPS AND SERVICES WE CALL IT NOW, THAT PARTICULAR WORD CATEGORY AND INITIALLY I WAS LIKE, I DON'T KNOW THESE GUYS SEEM LIKE THEY REALLY KNOW EACH OTHER, BUT THEY HAVE BEEN SUPER WELCOMING, AND AS I GOT TO KNOW THEM, I GOT TO KNOW THEM AS PEOPLE FOR ME COMMUNITY IS 100 ABOUT PEOPLE

    YOU CANNOT HAVE COMMUNITY WITHOUT THEM AND I HAVE REALLY BEEN FLOORED BY PEOPLE BEING VERY GENEROUS WITH THEIR TIME AND THEIR ENERGY TO JUST HELP EACH OTHER OUT, AND I THINK THAT IS ONE OF THE CORNER STONES OF WHAT OUR MICROSOFT COMMUNITIES HAVE DONE IS THAT WE'RE ALL HERE INVESTING IN EVERYBODY ELSE'S SUCCESS, AND WE REALLY WANT TO SUPPORT THEM PROFESSIONALLY AS WELL AS PERSONALLY I HAVE HEARD MANY STORIES OF PEOPLE, YOU KNOW, WHERE THEY HAVE BEEN LET GO FROM THEIR COMPANY OR HAD SOME HEALTH PROBLEMS THE COMMUNITY FROM MICROSOFT, YOU KNOW, NOT NECESSARILY EMPLOYEES, BUT CERTAINLY PEOPLE WHO ARE WILLING TO LEND A HELPING HAND SO THAT IS REALLY HUMBLING >> YES

    ABSOLUTELY AND YOUR HUSBAND LOOKS REALLY PUMPED IN THAT PICTURE, BY THE WAY >> YEAH >> GOOD FOR YOU >> HE LIKES TO WORK OUT

    >> AND HI I AM MAGNUS, AND I AM A REGIONAL DIRECTOR AND ALL OF THAT, BUT I AM ALSO ONE OF THE INSTIGATORS I WOULD LIKE TO CALL IT BEHIND THE AZURE BOOT CAMP IT IS PRETTY BIG THESE DAYS LAST YEAR WE HAD A LOT OF PEOPLE JOINING US FOR THE GLOBAL AZURE BOOT CAMP AND REALLY ALL CREDIT GOES TO ALL OF THE WONDERFUL, FANTASTIC COMMUNITY LEADERS IN THE WORLD, 326 LOCATIONS JOINED US WORLDWIDE ON JUST ONE DAY IN APRIL LAST, AND THAT MEANS THAT OUR EVENT PROBABLY TOUCHED ABOUT AT LEAST, YOU KNOW, MORE THAN 20, 000 PEOPLE ON JUST ONE SINGLE DAY ON THIS DAY WE DOLLARED MICROSOFT ON SOCIAL MEDIA

    WE HAVE THE NUMBERS, BUT IT IS JUST ONE DAY ANYWAY, SO A PRETTY BIG EVENT, AND WE HAVE BEEN GOING FOR THAT EIGHT YEARS IN SOME OF MY BEST FRIENDS I HAVE MET THROUGH THIS, AND WE KEEP COMING BACK TO THIS EVENT YEAR BY YEAR DOING IT OVER AND OVER AGAIN BECAUSE WE FOUND OUT WE REALLY CANNOT NOT DO IT WE HAVE TO IT IS SO GOOD

    IT IS SO MUCH FUN AND THERE IS A LOT OF COMMUNITY, CAMARADERIE AND FRIENDSHIP THERE LIKE I SAID, SOME OF MY BEST FRIENDS, AND THEN EVERYWHERE WE GO WE GET THESE WONDERFUL STORIES SOMEONE COMES UP TO US AND SAYS I WENT TO THE BOOT CAMP AND WE DID THIS AND THIS AND THIS IS THE BEST EVENT EACH YEAR THAT WE RUN AND IT REALLY HELPS US OR JUST GIVES US THE STRENGTH TO GIVE US OF THEIR PASSION TO SHOW THEIR — SHARE THEIR STORIES WITH US SO ONE GENTLEMAN CAME UP HERE TO IGNITE AND WE HAD A BOOTH AND HE WANTED TO TALK ABOUT GLOBAL AZURE AND WE HAVE A BOOTH IN COMMUNITY CENTRAL AND A GENTLEMAN COMES OVER AND HE SAYS KIND OF ANGLES INTO OUR BOOTH

    YEAH, HELLO, SIR WHAT IS UP? WHERE ARE YOU FROM AND SO FORTH? I AM CONSIDERING RUNNING ONE OF THESE BOOT CAMPS AND I HAVE — THAT IS WONDERFUL DO YOU KNOW IF THERE IS ANY BOOT CAMP NEAR YOU? YES, I ACTUALLY ATTENDED SOME OF THE BOOT CAMPS SOME YEARS AGO AND THAT REALLY HELPED ME GET STARTED IN MY CAREER AND ROLE AND PATH AND SO FORTH AND SO NOW IT HAS GROWN INTO MY ROLE AND NOW I WANT TO RUN MY OWN BOOT CAMP THAT IS THE MOST BEAUTIFUL THING I HAVE EVER HEARD! THAT IS EXACTLY WHAT IT IS, SO HELPING SOMEBODY, HELPING THEM FEEL WELCOME AND EMPOWERING THEM, AND ONE DAY THEY'RE KIND OF STANDING ON THEIR OWN LEGS, AND A LOT OF THAT THANK YOU IS TO THE COMMUNITY >> THAT IS AWESOME >> LISTENING TO ALL OF THE STORIES AND TRYING TO GO THROUGH MY MILLIONS OF STORIES, THERE ARE SO MANY GREAT EXAMPLES I AM THE COMMUNITY LEAD FOR MICROSOFT TEAMS

    SO I WORK WITH THE MVPS I WORK WITH THE USER GROUPS GLOBALLY AND OUR COMMUNITY EVENTS THAT TAKE PLACE AROUND THE WORLD AND THEN I ALSO MANAGE THE MICROSOFT TEAMS' SECTION OF MICROSOFT TECH COMMUNITY SO ANNE AND I GO WAY BACK ANYWAY, THERE ARE SO MANY STORIES, BUT, YOU KNOW, FOR ME I THINK THE ESSENCE OF COMMUNITY IS JUST FEELING LIKE YOU HAVE SOMEBODY NO MATTER WHERE YOU GO

    AND I DO A LOT OF TRAVELING WITH MY JOB, A LOT OF DIFFERENT CONFERENCES AND EVENTS WITH ORMVPS AND COMMUNITY LEADERS AROUND THE WORLD, AND IT IS SO COOL THINKING THAT I CAN GO LITERALLY IN THE WORLD THERE IS SOMEBODY THERE THAT I KNOW THAT CAN TAKE ME AROUND, SHOW ME PLACES, HAVE ME AT THEIR HOME IT IS SO WEIRD, RIGHT? I HAVE HAD MVPS COME AND STAY AT MY HOUSE, YOU KNOW, IN PORTLAND THAT IS WAY LESS EXCITING THAN MUNICH BUT IT IS REALLY, REALLY FUN TO JUST KNOW THAT YOU HAVE SOMEBODY EVERYWHERE I WAS IN — I WAS IN GERMANY FOR THE COLLABORATION SUMMIT THERE, THE EUROPEAN CRAB SUMMIT IN MAY, AND I HAD THIS RAGING EYE INFECTION LIKE IT WAS SO GROSS

    I STARTED TO FEEL IT ON THE AIRPLANE, AND IT WAS LIKE, GOD, SOMETHING IS HAPPENING AND GETTING READY TO PRESENT THAT WEEK ON A PRETTY LARGE STAGE THAT IS ANOTHER STORY, BUT — SO IT JUST SORT OF GOT WORSE AND WORSE AND ANYWAY, LONG STORY SHORT, ONE OF THE MVPS HELPED ME OUT AND CHRISTINE WHEELER, WE WENT AROUND LOOKING FOR A DOCTOR, AND THE DOCTOR THAT WE GOT HOOKED UP WITH WAS ACTUALLY AN ACUPUNCTURIST AND THAT NAME WAS GIVEN TO ME BY THE CONFERENCE ORGANIZER I WAS SO THANKFUL ACUPUNCTURIST

    I AM GOING TO ROLL WITH THIS WE SAT IN THE WAITING ROOM AND HAD TEA AND FORTUNE COOKIES WAITING FOR THE ACUPUNCTURIST IT WAS A MICROSOFT TRANSLATOR, GET THE FORMS AND EVERYTHING BUT ANYWAY, WE ENDED UP GOING INTO THE ACUPUNCTURIST SHE GIVES US THE NAME OF HER OWN EYE DOCTOR

    WE GO TO HER OWN EYE DOCTOR AND EVERYTHING GETS SOLVED AND I'LL PRESENT WITH HALF AN EYE IT WORKED OUT IT WAS SO NICE THAT I HAD MY COMMUNITY THERE TO LEAN ON IF I HAD BEEN BY MYSELF AND NOT KNOWN NIP, I WOULD HAVE BEEN TOTALLY IN THE DARK I DON'T SPEAK GERMAN

    THERE ARE SO MANY THINGS THAT COULD HAVE GONE WRONG IT JUST FEELS GOOD TO KNOW THAT YOU HAVE PEOPLE AROUND YOU >> I AM CURIOUS YOU ARE MENTIONING YOU WERE IN GERMANY DO YOU SEE THE DIFFERENCES BETWEEN COMMUNITIES IN DIFFERENT PARTS OF THE WORD? THE DIFFERENT WAYS PEOPLE CONNECT? CULTURAL DIFFERENCE ? >> YES >> CAN YOU SHARE ANY OF THOSE DIFFERENCE ? >> YES

    I HAVE HAD THE FORTUNE TO TRAVEL IN UPPED I CAN'T, NEPAL, COMMUNITY EXPRESSION IS WIDELY DIFFERENT IN DIFFERENT CULTURES, ABSOLUTELY UNFORTUNATELY IN SOME CULTURES THERE IS A BIT OF PRESTIGE AND GENEROUSY, SO WHEN SOMEBODY GETS TO DO SOMETHING, THERE IS LIKE A SLEW OF OTHER PEOPLE COMING IN ASKING THE ORGANIZERS, WHY DID THAT PERSON GET TO DO THAT? I DEPARTMENT GET TO DO THAT, AND THEN IN OTHER CULTURES IT IS VERY, VERY INCLUDING, EVERYONE IS VERY WELCOME AND IT IS LIKE A BIG HUG SO, YEAH, THERE IS A LOT OF DIFFERENCE IN CULTURE >> ANY ADVISE THAT YOU'D GIVE? ANYONE HERE RUN THEIR OWN COMMUNITY? AND WHAT KIND OF ADVISE WOULD YOU GIVE — ADVICE WOULD YOU GIVE FEE FOR DEALING WITH PEOPLE FROM MUTT APPROXIMATELY CULTURES OR COUNTRY ? >> WE HAVE TO THINK ABOUT THIS REALLY THOUGHTFULLY BECAUSE WE'RE GOING TO 30 DIFFERENT CITIES AROUND THE WORD AND WE'RE THINKING ABOUT COMMUNITY IN THAT WAY AND ABSOLUTELY THE APPROACH IS TO COMMUNITY DIFFERENT WORLDWIDE

    WE'RE GOING TO BE GOING TO TOKYO IN OUR SECOND STOP, AND THE WAY THAT THEY RUN COMMUNITIES IS VERY FORMAL IT ALMOST — AND WHICH IS VERY DIFFERENT TO THE WAY IT DOES — IT HAPPENS IN AMERICA WHERE IT IS VERY ORGANIC AND PEOPLE JUST TURN UP AND IT IS JUST VERY DIFFERENT APTED YOU JUST HAVE TO BE VERY COGNIZANT OF WHAT THE CULTURES ARE THE FIRST THING YOU NEED TO DO IS LISTEN AND ACTUALLY REACH OUT TO THE SOMEONE IN THE COMMUNITY, HEY, HOW DO YOU DO THING ? WHAT IS THE COMMUNITY LANDSCAPE AS IT IS IN THIS PARTICULAR COUNTRY? SO WE'RE STILL LEARNING I ALOMAR STILL LEARNING AS WELL

    AND ALSO ONLINE PLATFORMS ARE ALSO B A INTERESTING THING, TOO, AS WE HAVE BEEN GOING, DOING TOURS FOR QUITE SOP TEEM NOW, YOU START TO LEARN THAT, HEY, SOMETIMES TWITTER IS NOT THE WAY TO TRY TO DO ANY SOCIAL OUTREACH IT IS ACTUALLY MORE INSTAGRAM OR WE CHAT OR SOMETHING ELSE SO, YEAH, IT IS — I THINK WE JUST NEED TO HAVE SOMEONE ON THE GROUND, AND LUCKILY FOR US WE HAVE CONNECTIONS WITH PEOPLE IN THESE GLOBAL COMMUNITIES WHO CAN TELL US WHAT IT IS LIKE IN THOSE PLACES >> ACTUALLY I AM KIND OF GLAD YOU BROUGHT UP ONLINE COMMUNITIES BECAUSE THERE ARE SOME OF US, WE'RE NOT INTO INTERNATIONAL TRAVEL LIKE EVERYBODY ELSE THE PHUTTEST I HAVE BEEN FROM THE U

    S WAS TORONTO AND I WAS SO EXCITED TO GO THERE THE ONLINE COMMUNITIES ARE KIND OF MY WAY TO CONNECT WITH THE REST OF THE WORD AND SO THIS IS WONDERFUL, REALLY GREAT AZURE SELECT CHANNEL AND AZURE D

    , RIGHT? AND GOING ON THAT CHANNEL SOMETIMES SOMEBODY WILL TALK ABOUT SOMETHING AND THEN WE REALIZE THAT OH, THERE ARE MAYBE SOP DIFFERENCES IN PRICES OR HOW WE — PRICING AND DIFFERENCES IN CURRENCY OR DIFFERENCES IN THE WAY WE TALK ABOUT THINGS OR I MIGHT BE TALKING ABOUT A SECURITY THING AND IT IS DIFFERENT IN THE U K THAN IT IS IN THE U S THERE IS AN OLD FAMILY SAYING THAT, HEY, NOT EVERYBODY, BUT MOST —MANY OF US HAVE TWO EARS AND UP WITH MOUTH SO YOU LISTEN TWICE AS MUCH AS YOU TALK AND YOU LISTEN AND GIVE OTHER PEOPLE THE OPPORTUNITY TO TELL YOU ABOUT WHAT IS DITCH FOR THEM AND LIT MAKE IT EASIER FOR YOU TO RESPOND AND BE INCLUSIVE ST IF YOU JUMP IN AND MAKE ASUCH ASS, SOMETIMES YOU JUST JUMP THE WRONG WAY

    IT IS WAY EASIER TO SAY WHAT DID I GET WRONG, HEY, PEOPLE LOVE TO TELL YOU ABOUT, YOU KNOW, WHAT THEIR CULTURE IS LIKE, HOW THINGS ARE FOR THE PEEP JUST LOVE SHARING THAT TYPE OF INFORMATION I JUST FOUND THAT PRETTY UNIVERSE AALLY IF YOU'RE WILLING TO LISTEN, PEOPLE WILL TRAIN YOU, TEACH YOU, AND HELP YOU UNDERSTAND HOW TO DEAL WITH GLOBAL COMMUNITIES >> I THINK WHAT IS WONDERFUL ABOUT THAT IS BECAUSE SINCE THE FURTHEST AWAY YOU HAVE BEEN FROM THE U

    S IS TORONTO, DO YOU FEEL LIKE YOU HAVE GOT FRIENDS ALL AROUND THE WORLD, RIGHT? SO YOU DON'T FEEL LIKE COMPLETELY ISOLATED AS THERE ARE PEOPLE WHO ALSO SHARE YOUR PASSION, ALSO SHARE YOUR INTEREST THAT YOU CAN REACH OUT TO >> OH, YEAH I WANT TO LOOK REALLY COOL I TELL THEM ABOUT MAGNUS

    YEAH, I HAVE A FRIEND ON THE O'SIDE OF THE WORD >> IT IS FUNNY BECAUSE YOU BRING UP THE ONLINE COMMUNITY, AND THERE ARE A COUPLE OF MVPS WHO ACTUALLY MET ONLINE LIKE NOT RELATIONSHIP, RIGHT, LIKE FRIENDSHIP, AND — BECAUSE THEY WERE IN THE TECH COMMUNITY AND THEY WERE ANSWERING QUESTIONS IN THE TECH COMMUNITY AND BOTH OF THEN, IT GOT TO BE THIS, OWE KNOW, RACE TO SEE WHO COULD ANSWER THE QUESTION THE FASTEST AND THEY KIND OF HAD THIS FRIENDSHIP THAT GUY OUT OF THAT, AND THEY BOOTH BECAME MVP THIS IS YEAR, AND WE JUST HAD OUR AIRLIFT IN BELLEVUE A COUP OF MONTHS AGO, AND THEY WERE ROOMMATES IN THERE, AND THEY HAD NEVER MET, AND THEY KNEW THEY WERE ROOMMATES WOW YOU GUYS GOT CLOSE

    THAT COMMUNITY BROUGHT YOU TOGETHER AND THEY ARE GREAT, GREAT FRIENDS NOW AND IT IS SO FUN TO KNOW THAT JUST THEIR INVOLVEMENT IN COMMUNITY AND USING THEIR KNOWLEDGE TO SHARE WITH OTHERS BECAME THIS FRIENDSHIP >> I THINK THERE IS A DIFFERENCE BETWEEN ONLINE COMMUNITIES AND IN PERSON BECAUSE JUST LIKE WITH ANYTHING ONLINE, YOU DON'T GET THE NUANCE WHEN YOU'RE COMMUNICATING THAT WAY LORI, I DON'T THINK YOU — I SEE WHAT GOES ON IN THE TEAMS' MVP COMMUNITY HOW ARE YOU MAKING SURE OR WHAT ADVICE DO YOU HAVE FOR PEOPLE PARTICIPATING ONLINE? >> WELL, YOU KNOW, I THINK JUST MVP ASIDE, JUST BEING ABLE TO SHARE KNOWLEDGE IS A REAL GIFT, AND I DON'T KNOW IF ANYONE WALKED BY THE COMMUNITY YET, AND IT WAS NICE TO POST THAT QUOTE BECAUSE IT REALLY IS A BIG DEAL TO MY

    I FEEL LIKE THERE IS A QUOTE ON THE WALL, IF YOU HAVEN'T BEEN THERE, WITH A BUNCH OF PICTURES OF PEOPLE WHO HAVE GIVEN THEIR THOUGHTS ABOUT WHAT COMMUNITY MEANS TO THEN AT SOME POINT I TWEETED OUT THAT COMMUNITY REALLY OR YOUR KNOWLEDGE, ALL OF THE KNOWLEDGE THAT ALL OF US HAVE HERE IS A TRUE GIFT, AND WHEN WE SHARE THAT, WE'RE SHARING THAT OUT OF PASSION FOR THE PRODUCTS THAT WE REPRESENT OR THAT WE'RE KNOWLEDGEABLE ABOUT, THAT WE'RE EXPERTS ABOUT AND BEING ABLE TO GO OUT AND WHETHER YOU GO TO EVENTS OR YOU HAVE YOUR USER GROUP AND THOSE ARE ALL OBVIOUSLY WONDERFUL WAYS TO SHARE YOUR KNOWLEDGE, BUT A REALLY EASY WAY TO DO IT IS ONLINE, AND I THINK THAT IS KIND OF THE GATEWAY, RIGHT? THE GATEWAY TO COMMUNITY, THE GATEWAY TO BEING AN EXPERT IS BEING ABLE TO SHARE KNOWLEDGE SO I THINK SOMETIMES WE THINK WE'RE MAYBE NOT THE EXPERT, RIGHT? THERE ARE PEOPLE THAT KNOW MORE THERE ARE PEOPLE THAT ARE BETTER AT THINGS, AND THE REALITY IS THAT EVERY ONE OF US IN THIS ROOM HAS SOMETHING TO SHARE

    AND SOMETIMES WE LET OUR EGOS GET THE BEST OF US AND WE DON'T WANT TO SHARE BECAUSE WE DON'T WANT — WE WANT TO BE PERFECT AND MY ADVICE IS ALWAYS JUST SHARE YOUR KNOWLEDGE BE PROACTIVE GO INTO THE MICROSOFT TECH TECHNOLOGY AND GIVE TIPS AND TRICKS YOU MESSED UP, SHARE THAT WITH OTHER PEOPLE BECAUSE THEY'RE GOING TO LEARN THAT FROM NOW SOMETIMES IT IS SOMETHING THAT GOES WRONG AND JUST BEING ABLE TO GET OVER BEING SHY OR NOT WANTING TO SHARE THINKING THAT SOMEBODY IS NOT GOING TO THINK YOUR INFORMATION IS IMPORTANT, JUST GET YOUR INFORMATION OUT THERE AND SHARE WITH PEOPLE AND DON'T LET THAT BE A BLOCKER BECAUSE SOMEBODY IS GOING TO LEARN THAT

    SOMEBODY IS GOING TO LEARN SOMETHING FROM YOU >> AND ACTUALLY SCOTT SAID IN HIS DIE VEST AND INCLUSION CONFERENCE HE SAID EVERYBODY IS AN EXPERT IN SOMETHING SO I THINK IF YOU HAVE A GENEROUS HEART, IF YOU FEEL LIKE YOU HAVE SOMETHING TO SHARE, JUST PUT IT OUT THERE, AND I KNOW NOT EVERYONE IS SUPER BRAVE ABOUT THAT, SO WE AS ONLINE COMMUNITY MANAGERS, WE KNOW WE HAVE LOTS OF LURKERS THERE ARE PLENTY OF PEOPLE WHO ARE JUST THERE LISTENING IN, AND IS THAT IS TOTALLY FINE ONCE YOU STRIKE UP THE COURAGE TO PUT SOMETHING TOGETHER TO REPLY AND YOU SEE THE FLOOD OF POSITIVE RESPONSES COME FROM THAT, THAT REALLY ENCOURAGES PEOPLE TO PARTICIPATE MORE

    MY AT ADVICE TO ANYONE IN THIS ROOM WHO PARTICIPATES IN COMMUNITIES, REWARD PEOPLE FOR TAKING THE OPPORTUNITY TO ENGAGE BECAUSE THAT WAS THEIR FIRST STEP AND THEY WERE PROBABLY PRETTY NERVOUS ABOUT IT >> SO HOW DO YOU HANDLE WHEN MAYBE SOMEONE SAYS SOMETHING THAT IS NOT SO KIND? >> YEAH >> THAT HAPPENS >> HONESTLY, THAT DOESN'T HAPPEN ALL THAT OFTEN, THOUGH I MEAN, IN THIS SPACE, I HAVE NOT OFTEN COME ACROSS THAT

    AND IN THOSE LOCATIONS YOU MIGHT TAKE THAT PERSON ASIDE, BUT ONE THING THAT IS SO GOOD IS THAT MOST PEOPLE WHO ARE IN THIS SHARING GAME WHO WANT TO PARTICIPATE IN A COMMUNITY AND WANT TO SHARE, WE'RE ADULTS, RIGHT, AND WE'RE THERE FOR THE TECH I DON'T KNOW HOW OFTEN TIMES YOU HAVE HAD ISSUES WITH THIS, BUT I WOULD SAY RELATIVELY FEW AS COMPARED TO MAYBE HAVING A CONVERSATION ON, I DON'T KNOW, FACEBOOK, YOU KNOW PEOPLE WILL BE JERKS IMMEDIATELY, BUT I THINK PEOPLE ACTUALLY — MOSTLY — >> I THINK A LOT OF OUR COMMUNITIES THAT WE'RE ALL PART OF ARE THERE, YES FOR SURE >> COME ON UP

    >> HERE IS A MIC >> COMMUNITY IN ACTION SHARING HIS MIC >> A LOT OF SOMETIME PEOPLE ARE NOT COMMENTING FOR THE NEGATIVE REASON AND ALL OF THAT BUT BECAUSE THEY'RE NOT AWARE OF THE SOCIAL AND THE DIVERSIFIED INFORMATION, WHICH IS LIKE NO GOOD FOR COUNTRY AND IT IS NO GOOD HERE GOOD HERE BUT NOT GOOD IN THERE

    AND IT IS OFTEN HARD FOR ME IN TERMS TO BRIDGE THAT GAP LIKE HOW DO YOU DO THAT DO YOU HAVE ANY MECHANISM? DO YOU HAVE ANY TOOLS? DO YOU HAVE ANY TOOLS WHICH CAN HELP ME LIKE, HEY, THIS NAME OR THIS MEANING OF THIS NAME IS — LIKE I CAN TAKE A LOT OF EXAMPLES, OKAY BUT LIKE — I DON'T KNOW IF IT WILL BE APPROPRIATE HERE FOR THOSE EXAMPLES, BUT THOSE WORDS ARE NOT APPROPRIATE WHEN IT COMES TO HERE OKAY

    AND THEY USE IT IN FLOW LIKE IT IS NOT LIKE THEY'RE JUST USING THAT WORD YOU'RE PUTTING UP A CHART OR RESPONDING TO SOMETHING, AND THEY PUT A WORD WHICH IS COMPLETELY DIFFERENT MEANING HERE OKAY I WISH SOMETHING CAN HAPPEN WHERE ALL OF THESE ONLINE COMMUNITY CANS IDENTIFY AND SAY THAT, HEY, IT IS DIFFERENT MEANING IN THESE COUNTRIES THAN, YOU KNOW, THE COUNTRY WHERE IT IS GETTING ORIGINATED FROM

    >> OKAY >> FIRST OF ALL, THANK YOU FOR ELABORATING ON THAT I BELIEVE GOOD PEOPLE CAN SAY TERRIBLE THINGS AND COMPLETELY NOT MEAN IT THE BIGGEST THING I LEARNED AFTER YEARS OF HOW DO WE SOFTLY HANDLE THIS IS YOU GOT TO BE AGGRESSIVE HANDLING BECAUSE THERE IS NO WAY OTHER PEOPLE CAN LEARN SO REALLY A GOOD EXAMPLE OF THIS IS ACTUALLY TODAY ON TWITTER, SOMEBODY SHARED THAT THEY WERE AT A BOOTH AND SOMEBODY SAW A WOMAN AT THE BOOTH AND SAID, HEY, CAN YOU GET — SHOW ME A TECHNICAL PERSON, I HAVE A QUESTION

    AND AFTER ALL OF THE GIFTS AND STUFF FINISHED, PEOPLE — THERE WERE SOME PEOPLE APOLOGIZING O, HE DIDN'T REALLY MEAN THAT YOU CAN ASSUME SOMETIMES PEOPLE WORKING AT A BOOTH AREN'T TECHNICAL THAT IS NOT THE PROBLEM THE PROBLEM WAS THAT HE MADE THAT ASSUMPTION AND WE COULD HANDLE IT WITH SOFT HANDS, BUT THEN NOBODY LEARNS ANYTHING I AM NOT PERFECT

    I AM GOING TO PROBABLY TWO, THREE YEARS FROM NEW I AM PROBABLY GOING TO TERRIFY SOMEBODY AND MAKE A MISTAKE AND SAY SOMETHING WRONG, BUT IF YOU ADDRESS IT, IF YOU TACKLE IT AND MAKE IT VERY VOCAL SO OTHER PEOPLE CAN LEARN FROM IT, THAT IS THE KEY TO IMPROVING WE GOT A LONG JOURNEY BEFORE WE CAN GET TO THE INCLUSIVITY LEVEL THAT WE SHOULD BE AT AND THE ONLY WAY TO START THAT JOURNEY IS FOR EVERYBODY TO BE VOCAL AND EVERYBODY LEARN ABOUT NOT JUST THE WAY YOU SHOULD INCLUDE OTHER PEOPLE BUT THE WAY YOU SHOULD ADDRESS OTHER PEOPLE IN IT >> WHAT ABOUT COMMUNITY GUIDELINES? DO ANY OF YOU HAVE SORT OF GUIDELINES FOR PLAYING IN OUR COMMUNITY BECAUSE PARTIALLY I THINK WHAT YOU'RE TALKING ABOUT IS BEING AWARE YOU'RE IN A COMMUNITY WHERE PEOPLE DON'T ALL SPEAK THE SAME LANGUAGE OR THE SAME WORD THAT YOU USE MAY HAVE A VERY DIFFERENT MEANING IN THAT COUNTRY, EVEN IF YOU SPEAK THE SAME LANGUAGE SO IN COLLEGE, THINKING I WAS BEING SO POLITE WITH MY BRITISH THINGS SAYING I HAD TO GO PUT SOMETHING IN MY FANNY PACK

    I'M NEVER GOING TO DO IS THAT AGAIN SORT OF HAVING SORT OF A RULES OF THE ROAD >> YEAH >> WE HAVE THAT FOR THE MVP COMMUNITY, BUT ANY OF YOU GUYS — IS THAT WHAT YOU MEAN? DO YOU HAVE SUCH A THING? DOES ANYONE HAVE SUCH A THING? >> IS IT WORKING NOW? >> OKAY SO, YES, WE DO HAVE RULES, BUT WE DON'T WANT TO HE STRICT ANYONE AND IN TERMS OF COMMUNITY IS VERY OPEN

    IT IS NOT LIKE YOUR OFFICE SHARE DELIVERY O, YOU HAVE TO READ BEFORE YOU CAN CODE, OR YOU DON'T GET ALL OF YOUR UNITS BEFORE YOU CAN — INGREDIENTS BEFORE YOU CAN COOK IT IS NOT A VERY FORMAL WAY AND OFTEN TIMES WE DO SOMETHING, THERE IS SOMEBODY WHO JUST JOINED, AND VERY ENERGETIC, LIKE FRESH OUT OF COLLEGE OR FRESH OUT OF SCHOOL AND SOMETHING >> DOES YOUR COMMUNITY HAVE A MODERATOR WHO WILL REACH OUT AND WELCOME NEW MEMBERS AND REMIND THEM OF THE GUIDE? >> ABSOLUTELY YES

    YES WE DO THAT AND WE DO SEND OUT ALL OF THAT INFORMATION IN TERMS OF, HEY, HERE IS WHAT OUR GUIDELINES HERE, AND TALK TO SOMEBODY BEFORE COMMENTING ON SOME SENSITIVE TOPIC OUT THERE BECAUSE THESE SYSTEMS ARE — LIKE SOMETIMES WE TALK ABOUT THE SYSTEMS AS WELL AND THOSE SYSTEMS ARE NOT LIKE DOUBLE UP 20 YEARS BACK, AND WE HAVE JUST BUILT ON TOP OF IT SO, YOU KNOW, THERE ARE THINGS, GUIDELINES, BUT IT IS PEOPLE ARE PEOPLE THEY JUST — AND IT IS NOT LIKE THEY'RE KNOWING WHAT THEY ARE DOING

    AND THAT IS WHERE THE PROBLEM COMES SO IF YOU GUYS ARE AWARE OF ANY TOOLS, ANY PROCESSES, ANY TECHNOLOGIES WHICH YOU HAVE DONE IN YOUR PAST >> YES I WOULD SAY THAT ACTUALLY WE DON'T USE TOOLS AND TECHNOLOGIES WE WOULD USE PEOPLE

    PEOPLE WE USE COMMUNITY MANAGERS, REAL HUMAN BEINGS WHO ARE THERE TO REALLY DECIPHER THE NUANCE OF THAT PARTICULAR SITUATION, THE — SOME SPECIFIC COUNTRIES THE WAY AUTO CONVERSATION IS PERCEIVED MAY SEEM REALLY RUDE OR BLUNT, BUT THE WAY THAT PERSON WAS EXPRESSING IT DID NOT MEAN THAT, AND THEY JUST DID NOT REALIZE, PERSON ON THE OTHER END OF THAT CONVERSATION WAS NOT THE BEST RECIPIENT LIKE THEY DIDN'T PERCEIVE IT THE WAY THEY MEANT SO HAVING A COMMUNITY MANAGER TO HELP UNDERSTAND WHAT THE SITUATION IS AND SORT OF TRIAGING WHAT IS GOING ON AND TO GO BACK TO THAT ORIGINAL COMMENTER OR THE PERSON WHO REPLIED, LOOK, THIS IS A SITUATION, YOU COULD HAVE REPLIED IN A DIFFERENT WAY JUST UNDERSTAND THAT THIS IS — IN THIS COMMUNITY WE HAVE A POLICY AND I HIGHLY RECOMMEND THAT IF ANYONE RUNS AN ONLINE COMMUNITY OR EVEN AN IN-PERSON COMMUNITY THAT YOU HAVE SOME RULES

    YOU HAVE, YOU KNOW, NOT NECESSARILY TERMS OF SERVICE, BUT DEFINITELY CODE OF CONDUCT GUIDELINES, THAT TYPE OF THING >> I KNOW YOU'RE DYING TO SHARE >> YOU — I'M SORRY YOU BASICALLY KIND OF TOUCHED ON IT LIKE THE LAST TWO SENTENCES, BUT I DON'T, I RUN A FEW COMMUNITIES, TWO IN PERSON AND A VERY FRESH ONE THAT IS ONLINE AND ONE OF THE BIGGEST THINGS I WANT FROM THE GROUP IS EVERYTHING SHOULD BE INCLUSIVE YOU'RE SAFE

    SO WHENEVER SOMEBODY NEW JOINS, WE HAVE A CODE OF CONDUCT WE'LL POINT THEM TO THE CODE OF CONDUCT WE'LL HAVE THEM ASK A FEW QUESTIONS LIKE, HEY, WHO ARE YOU, WHAT DO YOU DO AND THEN SOME RANDOM QUESTION LIKE WHAT IS YOUR FAVORITE FOOD OR WHATEVER, AND SORT OF A CONVERSATION STARTER, BUT THE CODE OF CONDUCT IN MY OPINION IS THE MOST IMPORTANT THING BECAUSE IT IS NOT NECESSARILY A SET OF RULES, IT IS THIS IS IMPORTANT BECAUSE EVERYBODY SHOULD FEEL COMFORTABLE LIKE MY COMMUNITY IS CALLED RETAIL MATES AND IT IS BASICALLY SORT OF AN ONLINE GROUP FOR PEOPLE TO FIND OTHER PEOPLE TO GO TO MEETINGS WITH SO THEY DON'T GO BY THEMSELVES >> HUNDRED >> YEAH, IT IS QUITE FUN

    >> I FEEL LIKE IN THE DIVERSITY SPACE THERE ARE A LOT OF GROUPS THAT CAN KIND OF FORGOTTEN AND EVERYBODY HAS THEIR OWN REASONS WHY THEY DON'T QUO TO CERTAIN EVENTS OR SOMETHING LIKE THAT AND IT IS MORE LIKE EVERYBODY NEEDS TO FEEL COMFORTABLE AND SAFE SO I THINK IF YOU PUT A SET OF RULES AND YOU KEEP THEM AND YOU CALL THEM RULES, AND YOU BREAK THE RULES AND YOU DO THIS, IT IS ALWAYS LIKE WE'RE ALL IN THERE, IN THIS CULTURE AND PEOPLE HAVE A REASON FOR DOING CERTAIN THINGS, SO I WOULD RECOMMEND THE CODE OF CONDUCT BUT THE MOST THING ABOUT THE CODE OF CONDUCT

    >> DO YOU CALL ATE CODE OF CONDUCT? >> YES I HAVE A WEB SITE, AND IT IS IN IT IS VERY — IT IS BASED ON A CODE OF CONDUCT THAT LOTS OF TECH EVENTS USE AND I THINK A MORE IMPORTANT THING IS TO KNOW WHAT TO DO WHEN THE CODE OF CONDUCT IS VIOLATED I VERY RECENTLY HAD AN ISSUE WITH IS THAT FOR THE FIRST TIME

    I HAVE BEEN RUNNING THIS COMMUNITY SINCE MAY WE HAVE OVER 200 PEOPLE IN THAT NOW WHICH IS KIND OF COOL AND ONE GUY — BECAUSE IT IS LIKE — IT IS MEANT TO FIND OTHER PEOPLE AND SOMETHING HAPPENED AND I WAS LIKE I'M NOT QUITE SURE HOW TO DEAL WITH THIS, AND ONE OF THE MEMBERS MESSAGED ME PRIVATELY, HEY, THERE IS THIS GUY FROM INDIA OR WHETHER HE EVER HE WAS FROM, AND NOT LONDON BECAUSE THE GROUP IS BASED FOR PEOPLE IN FINDING PEOPLE TO GO TO MEETINGS WITH, AND HE WAS MORE THAN WELCOME TO JOIN? THE CONVERSATION, BUT APPARENTLY HE HAS BEEN MESSAGING PEOPLE PRIVATELY TO ASK FOR WORK AND UP WITH OF THE THINGS IN THE CODE OF CONDUCT IN THE DOS AND THE DON'TS IS YOU DON'T SELL YOUR SERVICES AND DON'T ASK PEOPLE FOR THINGS THEY'RE NOT COMFORTABLE WITH

    AND I ASKED MY MEMBER LIKE HOW WOULD YOU WANT ME TO SAY THIS IT IS NOT REALLY, YOU KNOW — BASICALLY I JUST CROWD SOURCES AND ANXIOUSED AND I BASICALLY PUT A MESSAGE ON THE RANDOM CHANNELS HEY, THIS IS A FRIENDLY REMINDER THIS COMMUNITY IS MEANT FOR THESE THINGS, AND THEN TWO OTHER PEOPLE MESSAGED ME SAYING, HEY, THIS HAS HAPPENED TO ME AS WELL SO I HAD TO PRIVATE MESSAGE THIS PERSON, HEY, JUST AS AN FYI, PLEASE DON'T DO THIS AGAIN BECAUSE THIS IS NOT WHAT IT IS FOR

    SO I STILL FEEL LIKE I AM NOT QUITE SURE HOW TO DEAL WITH CERTAIN CODE OF CONDUCT VIOLATIONS HOPEFULLY ONE OF YOU HAVE A SUGGESTION FOR THAT >> FIRST OFF, THANK YOU FOR SHARING THAT EXAMPLE I TELL YOU, RULES ARE WEIRD BECAUSE PEOPLE LIKE TO WRITE RULES BUT DON'T LIKE TO ENFORCE THEM IT IS JUST UNCOMFORTABLE

    IT IS WONDERFUL TO WRITE THEM WHEN IT IS TIME TO ENFORCE THEM IT SUCKS AND SO ONE OF THE THINGS I LEARNED OVER THE YEARS IN THAT PROCESS IS A LITTLE MORE IMPORTANT THAN THE RULES, IF YOU A PROCESS IF SOMEBODY FEELS UNCOMFORTABLE, THERE IS A PLACE THEY CAN GO, SOMEBODY TO TALK TO, SOME TYPE OF ARBITRATION OR FAIRNESS THERE, AND THEN EVEN IF SOMEBODY SAYS OH, OH, THEY EXCOMMUTED ME FROM THE COMMUNITY BECAUSE OF THIS AND THAT AND THAT, WELL, WE FOLLOWED THE PROCESS AND YOU HAVE A CERTAIN AMOUNT OF OPPORTUNITIES IT IS EASIER TO ENFORCE WHEN YOU HAVE A PROCESS

    AND I ALWAYS RECOMMEND IF YOUR CODE OF CONDUCT JUST HAS A SET OF RULES AND NO PROCESS, YOU SHOULD LOOK INTO THAT I AM SAYING, OKAY, WHAT HAPPENS IF SOMEBODY IS UNCOMFORTABLE IF EVERYONE IN — LET'S SAY LIKE AN ONLINE COMMUNITY, EVERYONE SHOULD KNOW WHERE TO GO IF THEY FEEL UNCOMFORTABLE IF THEY DON'T, THEN MAYBE WE SHOULD IMPROVE THE VISIBILITY OF THE HYPER LINK OR E-MAIL ADDRESS OR I M

    LINK AND THEN ONCE YOU GET A COMPLAINT, WHO HANDLES IT IS IT ONE PERSON? IS IT TWO PEOPLE? IS IT A GROUP OF PEOPLE? WHAT DO YOU MAKE PUBLIC? WHAT DO YOU KEEP PRIVATE? IF DO YOU DO IF IT HAPPENS AGAIN AND AGAIN I SEE IT ON BOTH SIDES SOMETIMES — YOU'D BE SURPRISED HOW OFTEN THE PROCESS CAN HELP US FIND PEOPLE AND THEY ACCIDENTALLY SAID SOMETHING AND THEN WE CAN INFORM THEM, EDUCATE THEM, A LITTLE BIT PRIVATELY

    THEY CAN REACH OUT TO THE PERSON, APOLOGIZE IF THE PROCESS ALLOWS THAT PERSON SOMETIMES IT IS ANONYMOUS IT JUST DEPENDS IT DEPENDS ON WHAT YOU DECIDE BUT, ON THE OTHER HAND, YOU ALWAYS GET THE RUNAWAYS

    THE PERSON WHO KNOWS WHAT THEY'RE DOING, AND WE GET THAT SOMETIMES THE PERSON WHO ALWAYS TRYING TO FIND A WAY TO LIGHT A FIRE, AND THE PROCESS PROTECTS YOU FROM THAT BECAUSE IF YOU DON'T HAVE A PROCESS, EVENTUALLY THEY'RE GOING TO GAIN YOU AND KEEP DOING OFFENSIVE THINGS AND OFFENSIVE THINGS THAT CHALLENGE YOU TO KICK THEM OUT OF THE COMMUNITY AND THEN IF YOU KICK THEM OUT OF THE COMMUNITY, OH, THE THINGS THEY'RE GOING TO SAY IF YOU HAVE A PROCESS AND EVEN IF IT IS AS SIMPLE AS A THREE STRIKE SYSTEM, IT IS EASIER FOR YOU TO SAY, LOOK, WE GAVE YOU ALL OF THE OPPORTUNITY IN THE WORLD, WE REALLY TRIED TO MAKE YOU PART OF THE COMMUNITY AND IF SOMEBODY ASKS WHY THAT PERSON IS NO LONGER IN THE COMMUNITY, HERE IT IS IN PLAIN ENGLISH

    THE PROCESS HELPS A LOT >> HAVE YOU EVER HAD TO KICK ANYONE OUT OF A COMMUNITY THAT YOU'RE READING? >> YES — LEADING? >> YES AND THE MICROSOFT TECH COMMUNITY AND IT IS QUITE A BIG COMMUNITY NOW IT IS HAS GROWN SINCE WE LAUNCHED IN 2016, SO WE HAVE DEFINITELY SEEN EVERYTHING

    AND LUCKILY I HAVE SOME REAL HUMAN BEINGS AS COMMUNITY MANAGERS WHO ARE THERE TO MANAGE ANY COMPLAINTS LIKE WE'LL DEFINITELY GET MESSAGES THAT ARE FLAGGED AS INAPPROPRIATE AND WE HAVE PROCESS TO MANAGE THAT BUT WE ARE VERY CLEAR ON TWO THINGS ONE, OUR COMMUNITY CHARTER AND WHAT WE'RE ABOUT SO WHEN WE DO TALK ABOUT, YOU KNOW, WHAT MICROSOFT TECH COMMUNITY IS, HOW INCLUSIVE WE ARE, PEOPLE ARE HERE DO SHARE KNOWLEDGE, TO SHARE THEIR QUESTIONS AND GET COMMUNITY SOURCE ANSWERS PEOPLE KNOW WHY THEY SHOULD BE THERE, WHY THEY SHOULD BE? THE ROOM

    AND WE HAVE A CODE OF CONDUCT TO SAY, YOU KNOW, THIS IS THE TYPES OF BEHAVIOR THAT WE ACCEPT AND THE BEHAVIOR THAT IS NOT ACCEPTABLE SO IT IS CLEARLY DOCUMENTED THERE IS NO POINT IN ARGUING THIS IS HOW IT IS AND SO WHEN IT COMES TO A POINT WHERE WE DO HAVE TO UNFORTUNATELY BAN SOMEONE FROM THE COMMUNITY, WE CAN JUST SAY, LOOK, LIKE THIS IS THE BEHAVIOR WE SAW

    WE'LL FIRST TRY TO UNDERSTAND THE REASONS WHY MAYBE IT WAS UNINTENTIONAL, AND, YOU KNOW, WE DO HAVE A THREE STRIKES POLICY BUT WE — DOCUMENTATION, BEING VERY CLEAR TO PERSON WHY THEY VIOLATED, WHY WE PERCEIVED THEM AS VIOLATING THAT CODE OF CONDUCT AND SO THEY KNOW, YOU KNOW, WE DIDN'T JUST BOOT THEM OUT FOR NO REASON SO COMMUNICATION, PROCESS, BEING VERY TRANSPARENT ABOUT HOW WE DO THINGS IS WHAT IS IMPORTANT >> AND I THINK WHEN ANYONE IS BEHIND A SCREEN, IT IS SO MUCH EASIER TO SAY THINGS THAT YOU WOULDN'T SAY TO THEIR FACE AND ONE PLACE THAT WE SEE IT IS USER VOICE BECAUSE PEOPLE HAVE A LOT OF OPINIONS ON WHAT WE SHOULD BE DOING WITH THE PRODUCT

    >> DO YOU THINK? >> YEAH SO THEY HAVE LOTS OF IDEAS ABOUT MICROSOFT TEAMS AND WHAT SHOULD BE COMING AND SOMETIMES WE SEE THE, YOU KNOW, OH, I AM BEHIND A SCREEN AND I AM JUST GOING TO TELL YOU EXACTLY HOW I FEEL COMPLETELY UNFILTERED, AND IT IS OKAY WHEN IT IS DONE IN A CONSTRUCTIVE MANNER, RIGHT, BUT WHEN IT IS NOT CONSTRUCTIVE AND IT IS, YOU KNOW, THREATSENNING OR, YOU KNOW, TALKING ABOUT INDIVIDUALS AND YOU GUYS ARE STUPID AND THIS AND THAT, IT IS JUST LIKE, HUM AND, YEAH, IT IS INTERESTING TO HEAR HOW IT IS DEALT WITH AND I THINK THAT PEOPLE OR THE WAY YOU HAVE TO DEAL WITH THAT, BUT WHAT IS NICE IS IF YOU'RE USING A SYSTEM WHERE THOSE MESSAGES CAN BE FLAGGED SO THAT THEN YOU CAN DEAL WITH IT AND, YOU KNOW, IN USER VOICE, A TOOL LIKE USER VOICE, PEOPLE CAN FLAG IT AND THEN THE TECH COMMUNITY, WHICH IS NICE, BUT HAVING THAT HUMAN BEING TO GO AND KIND OF GO THROUGH THE THINGS AND ADDRESS THEM INDIVIDUALLY IS IMPORTANT BUT WE DEFINITELY SEE IT IN USER VOICE >> I WORK WITH — I A A CONSULTANT AND A LOT OF ORGANIZATIONS BECAUSE COMMUNITIES PRACTICE IS REALLY MY THING

    I HAVE WORKED WITH A LOT OF ORGANIZATIONS ON THERE, YAMMER CODE OF CONDUCT BOY, IF YOU THINK OUT IN THE WORLD IS AN ISSUE, TRY GETTING PAST THE LAWYERS IN LIKE AN INSURANCE COMPANY WHERE YOU'RE TRYING TO INTRODUCE THE CONCEPT OF COMMUNITY INSIDE OF AN ORGANIZATION AND YOU'RE REALLY RIGHT NOW NEED NOT ONLY THE CONTRACT THAT YOU'RE EFFECTIVELY, THE CODE OF CONDUCT, BUT YOU ALSO NEED A PROCESS FOR HOW YOU DEAL WITH VIOLATIONS AND THE TEACHABLE MOMENT THAT YOU HAVE AN OPPORTUNITY AND WHAT I ALWAYS TELL EXECUTIVES IS THAT BY THE TIME IT COMES OUT, IN M I CAN'TER, IT IS JUST THE TIP OF THE ICEBERG OF SOMETHING THAT THERE HAVE BEEN WAY OTHER THINGS GOING ON THIS IS GOING TO MAKE IT MORE VISIBLE BECAUSE EVERYONE, YOU HAVE PEOPLE WHO ARE GOING TO CATCH IT ON YOUR BEHALF

    >> AND I THINK, TOO, TO THAT POINT ONCE THEY ARE TALKED TO, SOMEBODY WHO VIOLATES SOMETHING LIKE THAT, ONCE THEY HAVE A HUMAN BEING REACH OUT TO THEN, THEY FEEL AWFUL, RIGHT? AND THEN IT IS LIKE, OH, GOSH, PEOPLE ARE READING THIS AND NOW I AM BUSTED, YOU KNOW, NOT IN TROUBLE, BUT NOW THEY ARE — THERE ARE REAL PEOPLE WHO ARE READING THIS, AND I THINK ONCE THEY UNDERSTAND THAT, OKAY, I LEARNED THAT AND NOW I AM NOT GOING TO ACT THAT WAY AGAIN >> I AM GOING TO SWITCH TO HAPPY TOPICS, AND ONE OF THE THICKS THAT I THINK COMMUNITY CAN OFFER THAT CAN BE VERY INTIMIDATING IS IF YOU DON'T KNOW ANYONE AND YOU WANT TO BECOME PART OF A COMMUNITY SO BEFORE I ASK YOU GUYS, I AM GOING TO ASK IF ANYONE OUT THERE HAS A TIP FOR ANYONE WHO WANTS TO JOIN A COMMUNITY WHERE THEY DON'T KNOW ANYONE >> COME ON DOWN >> THIS IS ACTUALLY THE TEST

    YOU JOIN IN OUR COMMUNITY >> RIGHT >> AND TIPS ON OTHER COMMUNITY >> I HAVE >> JOHN: ED MANY COMMUNITIES AND LIKE JUST TO TELL YOU GUYS A STORY ABOUT MYSELF FOR CAREER, SO I WAS VERY LITTLE KNOWING ABOUT SOFTWARE AND THE FIRST TIME I GOT MY COMPUTER, I NEEDED SOME SPACE SO I DELETED ITSELF

    SO THAT IS HOW — AND THEN I FIGURED OUT I NEED TO LEARN A LOT SO FOR ME REALLY I JUST STARTED JOINING ALL OF THOSE TECH COMMUNITIES AND STARTED ASKING QUESTIONS AND OF COURSE, IT IS REALLY INTIMIDATING IN TERMS OF I DON'T KNOW ABOUT SOMETHING, BUT I HAVE MADE BAD CHOICES IN LIFE, SO THAT IS OKAY OKAY SO IT IS — BUT IT IS LIKE REALLY GOOD BECAUSE WHEN YOU ARE MAKING BAD CHOICES LIKE DELETING A FOLDER, SOMEBODY IS GOING TELL YOU, NO, NO, NO, THOSE ARE SYSTEM FILES YOU SHOULD NOT DELETE THAT

    AND IT IS REALLY A LEARNING PROCESS IF YOU'RE LOST, JUST GO DON'T PIT YOUR TOE IN THE WATER, JUST DIVE IN, OKAY SO THAT IS MY RECOMMENDATION >> GOOD

    >> THANK YOU >> ANYONE ELSE SHARING? >> SO I AM VERY FORTUNATE IN WHERE I HAVE NO ISSUES TALKING TO PEOPLE I CAN GO INTO A ROOM AND I CAN LITERALLY TALK TO ANYONE I KNOW THIS, BUT THERE ARE A LOT OF PEOPLE IN LONDON THAT ALSO KNOW THAT THEY ARE MORE INTROVERTED, SO I TRY TO USE WHAT I AM GOOD AT TO HELP PEOPLE GET IN AND IF I HAVE MY OWN PERSONAL MEETING, AND I HAD A SOCIAL A WHILE AGO AND ONE OF THE THINGS I ALL LIKE SINCE DEV OPS DAYS LAST YEAR IS THE PACMAN

    EVE YOU'RE HAVING A CONVERSATION AND IT IS LIKE A SOCIAL EVENT, AND IF YOU HAVE EVERYBODY IN THE GROUP, A PACMAN, MAKE SURE THERE IS SPACE ENOUGH FOR ONE PERSON TO JOIN IN SO THEY FEEL WELCOME IF THEY JUST JOINED IN AND ONE OF THE O'THINGS I LIKE DOING IF IT IS A SOCIAL EVENT IS MAKE SURE YOU TALK TO A FEW PEOPLE THAT YOU HAVEN'T SPOKEN TO BEFORE, AND, YEAH, SO I THINK I AM NOT GOING TO CALL IT ALLYSHIP, BUT IT IS MORE LIKE IF YOU KNOW THAT YOU CAN TALK TO PEOPLE BETTER THAN OTHER PEEP, AND IT IS NOT LIKE I CAN JUST, HEY, HAVE YOU MET THIS PERSON AND HAVE THEM CHAT, AND SO IT IS JUST SOMEBODY — A CONVERSATION STARTER, I THINK THAT IS HELPING THE PEOPLE WHO CAN DO IT FOR THE PEOPLE WHO ARE LESS INCLINED TO DO SO >> BUT WHAT IF YOU'RE NOT IN THE ROOM TO HELP SOMEONE? DO YOU HAVE AN IDEA? >> LET'S DO IN-PERSON AND ONLINE HERE WE ARE IN PERSON AND PEOPLE ARE GOING TO PROBABLY HAVE AN OPPORTUNITY TO GO TO — >> COME ON DOWN >> PARTIES OR — >> WELCOME

    >> SO ONE THING THAT I FOUND THAT I THINK HELPS A LOT IS IF YOU'RE COMING INTO A NEW COMMUNITY AND YOU CAN FIND ONE PERSON IN THAT COMMUNITY THAT SHARES SOMETHING WITH YOU, WHETHER IT IS YOUR RACE OR SHARED LIKE CAREER EXPERIENCE OR A SHARED INTEREST OR SOMETHING AND THEN YOU CAN JUST GET TALKING TO THAT PERSON ABOUT THAT THING, AND THEN YOU DO THAT FOR A WHILE UNTIL YOU'RE JUST COMFORTABLE IN THE SPACE, AND THEN YOU'RE IN THE SPACE AND THEN EVERYTHING ELSE KIND OF FLOWS OUT OF THAT >> THAT IS GOOD >> YEAH, IT DOES AND FOR PEOPLE WHO ARE MORE — I MEAN, FOR INSTANCE, THE PEOPLE UP HERE ON STAGE, NOT MANY INTROVERTS HERE >> ACTUALLY, THAT IS NOT TRUE

    >> 100 >> I AM AN INTROVERT >> ACTUALLY — >> FORCEDDERS EXTROVERT >> LET ME PUT IT — LET ME REPHRASE YOU'RE ACTUALLY PEOPLE WHO DARE BE ON THIS STAKE

    THAT IS KIND OF MORE WHAT I MEANT AND IN A COMMUNITY SPACE PEOPLE LIKE US WHO HAVE ACTUALLY GOTTEN PAST OUR TERROR, BUT ACTUALLY TALKING TO STRANGERS AND STUFF CAN BE A REALLY GOOD HELPER THERE, EXCEPT WE HAVE OF COURSE, HAVE TO REMEND OUSTS TO DO IT GENTLY I DON'T KNOW I HAVE NEFF HAD AN INTROVERT THOUGHT IN MY LIFE, BUT THAT IS JUST HOW I AM, RIGHT? AND I CAN COME OFF AS INCREDIBLY INTIMIDATING TO PEOPLE WHO ARE INTROVERTS AND I HAVE LEARNED THAT OVER THE YEARS, OF COURSE, THAT CAN I — THAT I CAN COME OFF AS A STEAMROLLER THOUGH I DON'T DEPEND TO I NEVER MEANT TO HARM ANYONE

    BUT I HAVENING MAAED TO OFFENSE THE YEARS LEARN HOW TO TONE THAT DOWN? THE SCENARIO WHERE THERE ARE PEOPLE THAT ARE VERY CAREFULLY APPROACHING SOMETHING, RIGHT? I CAN'T JUMP OUT AND SCARE THEN OFF THEY'RE GOING TO RUN AWAY SCREAMING SO REALLY I MEAN, IT IS JUST SO MANY DIFFERENT TYPES OF PEOPLE AND WHEN YOU'RE DEALING WITH PEOPLE THAT ARE MORE SHY AND NOT EASILY APPROACH COMMUNITIES IN THIS CASE, REALLY TAKING A DEEP BREATH AND STEPPING OUT OF YOURSELF TRYING TO LISTEN MORE LIKE YOU SAID AND TRYING TO BE A LITTLE GENTLE UNTIL THE PEOPLE FEEL MORE COMFORTABLE BECAUSE IT IS NOT EASY BECAUSE, YOU KNOW, THEY CAN'T HELP BEING INTROVERT AND I CAN'T HELP BEING EXTROVERT, RIGHT? >> I HAVE A VERY SPECIFIC EXAMPLE, THAT KIND OF IS BETWEEN THE WORLDS OF ONLINE AND THE PHI CALL WORLD AND SO RIGHT NOW THIS SESSION IS BEING LIVE STREAMED, AND THERE ARE A WHOLE BUNCH OF PEEP PROBABLY LISTENING ON THE OTHER SIDE OF IS THAT CAMERA

    AND ONE OF THE THINGS THAT I TWEETED OUT TODAY — NO, ACTUALLY TWO DAYS AGO, I JUST WANTED TO FIND OUT WHO WAS ON THE OTHER SIDE OF THAT CAMERA AND I JUST SAID, HEY, IF YOU'RE WATCHING THIS LIVE STREAM, GIVE US A SELFIE AND SHARE THAT OUT SO WE CAN SEE YOU AND PEOPLE DID AND ACTUALLY THEN PEOPLE STARTED RECOGNIZING THERE ARE REAL HUE MOONS OUT THERE, THAT THEY CAN ACTUALLY HAVE A CONVERSATION ABOUT THEIR LIVE STREAM EXPERIENCE, WHAT THEY'RE LEARNING, WHAT THEIR THOUGHTS ARE, AND WE REALLY NEED TO TRY TO BRIDGE THAT GAP BETWEEN ONLINE AND THE PHI CALL BECAUSE IT IS — PHYSICAL BECAUSE WE KNOW FOR SURE WHEN PEOPLE START AND WE HAVE SO MANY STORIES WHERE PEOPLE STARTED IN ONLINE COMMUNITIES AND THEN THEY BECOME ROOMMATES FOR THE NEXT COMMUNITY EVENT LIKE IT STARTS THERE, BUT ALSO I THINK IT CAN BE TOUGH WHEN, YOU KNOW, YOUR FIRST ENTRY POINT INTO COMMUNITY IS ACTUALLY THROUGH A PHYSICAL MEET-UP OR USER GROUP AND YOU DON'T KNOW ANYONE

    SO THAT PACMAN TIP IS AMAZING LIKE I HAD NEFF HEARD OF IT BEFORE >> SHARE WITH EVERYBODY >> PLEASE IT IS SO GOOD

    BECAUSE WHEN YOU SEE THAT CLICK OF PEOPLE, YOU'RE LIKE, OH, I DON'T KNOW BUT IF YOU SUDDENLY THERE IS A PHI CALL SIGNAL SAYING, HEY, YOU ARE WELCOME HERE IT IS JUST SO IMPORTANT >> PEOPLE ARE STANDING IN A CIRCLE L HAVE THEIR BACKS OUTWARDS >> I DIDN'T REALLY

    >> I LEARNED SOMETHING FROM BETSY I CAN'T BELIEVE YOU'RE NOT GETTING UP BASE YOU POSTED SOMETHING A WHILE AGO ABOUT HOW YOU SHOULD STAND WHEN YOU'RE CHATTING WITH PEOPLE IN ANY KIND OF A MEET-UP LIKE THIS STAND IN A SEMI CIRCLE, NOT IN A CIRCLE BECAUSE A C >> OR A U >> INTERESTING

    >> IT WORKS AS WELL >> SO THE SAME AS THE PACMAN >> EXACTLY WHAT YOU SAID, THE BUT THE PHI CALL BARRIER THAT YOU CREATE DO THAT NEW PERSON COMING IN, I WOULDN'T CROSS THE CIRCLE I MIGHT FEEL MORE COMFORTABLE >> IF I CAN SHARE, I HAD THIS GREAT OPPORTUNITY ONCE, WHEN IT WAS KIND OF NEW TO RUN SITES ON AZURE

    THIS IS SOME YEARS AGO NOW, BUT I WAS KIND OF NEW AND I WAS GIVING A PRESENTATION ABOUT THAT AND IT WAS ONLINE AT THE SAME TIME AS WELL, SO I GUIDED — THERE WAS A STEP, AND I GUIDED THE PEEP TO DO THAT, TO CREATE THESE THINGS, AND FIRST OF ALL, I CREATED A BLOG ENGINE DURING MY TALK AND I GAVE OUT THE PASSWORD PUBLICLY ON THE LIVE STREAM AND I SAID POST SOMETHING, AND THEN I GOT PICTURES OF COMMUNITIES POSTED IN MY BLOG STREAM SO MAYBE NOT THAT EXAMPLE EXACTLY, BUT TRY TO FIGURE OUT A WAY, WORK THAT INTO YOUR SCHEME IF YOU HAVE SOMEBODY ON THE O'END OF THAT WIRE, TRY TO FIGURE — OTHER END OF THAT WIRE, TRY TO FIGURE OUT A WAY TO INCLUDE THEM, TOO IT DIDN'T HAVE TO BE THIS EXAMPLE THIS WAS A HAPPY CO-INS DEBS, BUT IT TURNED OUT REALLY WELL

    I GOT PICTURES FROM LIKE EVERYWHERE IN THE WORLD IT WAS BEAUTIFUL SOMETHING LIKE THAT CAN BE DONE >> WE ARE BASICALLY OUT OF TIME I AM GOING TO GIVE YOU GUYS ONE — HERE IS MY

    FRAN: THOUGHT IF COMMUNITY WAS A MOVIE, WHAT MOVIE REPRESENTS YOUR FEELINGS OR THOUGHTS ABOUT COMMUNITY? OR IF YOU JUST FEEL LIKE SHARING, WHAT MOVIE SHOULD EVERYBODY GO SEE? >> OKAY WE'RE GOING IN THAT ORDER OKAY ALL RIGHT

    SO THIS IS GOING TO BE REALLY WEIRD, BUT "THE USUAL SUSPECTS " SO THERE ARE TWO REASONS FOR THAT A GOOD ONE AND A BAD UP WITH THE GOOD REASON IS A LOT OF PEOPLE THAT YOU SEE THAT LEAD COMMUNITIES, DO ONLINE EVENTS, MVPS AND STUFF LIKE THAT, THEY'RE THE SAME PEOPLE WHO CONTRIBUTE ALL THE TIME AND THEY'RE RECOGNIZED AND ENCOURAGED AND THEY CONTINUE TO DO THAT

    BUT THE BAD SIDE OF IT IS THE USUAL SUSPECTS WE STILL HAVE A LONG WAY TO GO IN REPRESENTATION THE PEOPLE WHO ARE AT THE HEAD OF THE COMMUNITIES AREN'T PROPORTIONAL REPRESENTATIVE OF THE PEOPLE IN THE COMMUNITIES IT IS JUST NOT THERE YET I AM AFRICAN-AMERICAN AND I CAN COUNT ON ONE HAND THE NUMBER OF AFRICAN-AMERICAN PEOPLE WHO LEAD COMMUNITIES IN AZURE

    AND MAGNUS AND I WERE EVEN HAVING A CONVERSATION JUST BEFORE THIS SESSION ABOUT THE AMOUNT OF WOMEN IN THE SPACE THAT WE'RE IN AND, YOU KNOW, NOT SAY, OH, THERE SHOULD BE MORE THAT IS NOT ENOUGH HOW? HOW DO WE BRING PEOPLE INTO THE SPACE? HOW DO WE BECOME MORE INCLUSIVE? HOW DO WE BECOME MORE REPRESENTATIVE SO "USUAL SUSPECTS, " BOTH THE GOOD AND THE BAD REASON >> I THOUGHT OF ONE >> ALL RIGHT

    >> "BEING JOHN MALKOVICH " AND BASICALLY JOHN CUE SACK FIND THIS IS TUNNEL BEHIND A FILE CABINET AND WHEN HE GOES THROUGH TAKE TUNNEL HE BECOMES JOHN MALKOVICH IT KIND OF RELATES TO COMMUNITY BECAUSE YOU DO GET A CHANCE DO REINVENT YOURSELF IN A WAI WHEN YOU GO INTO AN ONLINE COMMUNITY OR GO SOMEWHERE WHERE NOBODY REALLY KNOWS YOU, YOU CAN START AFRESH YOU PRESENT YOURSELF AS A PARTICULAR PERSON OR PRESENT YOURSELF AS YOUR TRUE SELF AND PEOPLE ARE ACTUALLY GENUINELY PRETTY ACCEPTING, PENDING THE CHARTER THIEF COMMUNITY, ET CETERA

    SOME PEOPLE HAVE A LOT OF BAGGAGE LIKE FROM WHO THEY WERE AT HIGH SCHOOL, BUT I FEEL LIKE COMMUNITY IS SO ACCEPTING IF YOU WANTED TO COMPLETELY REINVENT YOURSELF AND FIND A WHOLE BUNCH OF NEW FRIENDS, YOU CAN FIND THAT IN COMMUNITY, SO THAT IS PRETTY WONDERFUL >> YES, IT IS ABSOLUTELY SO I AM GOING TO SEG WEAVE OFF OF "ABOUT A BOY" BECAUSE IN MY OPINION, FOR MOST OF US, IT IS TOO LATE

    WE ARE — ONCE WE WERE YOUNG AND IDEALISTIC AND MOST OF THAT HAS GONE AWAY IN BOTH SENSE BUT MAKING SURE THE NEXT GENERATION AND TRYING TO FIGURE OUT HOW TO ENCOURAGE THEM TO GET INTO TECH BECAUSE THERE ARE A LOT OF PEOPLE THAT NEED TO GET INTO TECH AND SPECIFICALLY DIVERSE PEOPLE NEED TO GET INTO TECH BECAUSE IT IS TERRIBLE RIGHT NOW AND IN THAT WAY THE THING THAT MAKES ME HOPEFUL FOR THE FUTURE, HONESTLY, IS TO BE PRESENT IN THAT SPACE WHERE THE KIDS ARE, WHATEVER AGE THEY MIGHT BE THEY MIGHT BE YOUNG ADULTS AS WELL BUT SOMEWHERE ALONG THAT PATH, RIGHT? NOT PROFESSIONAL YET

    AND IT IS THERE THE IDEAL ISIC LIGHT IS THERE IN THEIR EYES STILL, IT HASN'T DIED RIGHT? AND TO BE THERE TO GIVE THEM THE OPPORTUNITY TO AMPLIFY THAT IF YOU CAN, AND THAT IS KIND OF ACTUALLY A LITTLE BIT OF WHAT HAPPENS IN THIS MOVIE WITH THIS VERY INTROVERT, SOCIALLY AWKWARD BOY THAT GETS HELP FROM THIS — FROM THIS ADULT, RIGHT, AND TO BE THERE TO AMPLIFY THAT LITE IS A GREAT GIFT THAT IS — THAT MAKES ME HOPEFUL FOR THE FUTURE >> AWESOME >> LORI, WRAP IT UP

    >> SO I DON'T THINK HALLMARK MOVIES REALLY COUNT, SO I AM GOING TO GO OFF OF — NO, TRUST ME I AM A BIG HALLMARK MOVIE FAN, BUT I DON'T KNOW IF ANYONE ELSE IS >> ONE OF THOSE CHRISTMAS MOVIE NEWS THE HOLIDAY MOVIES ARE GOOD THEY'RE ALWAYS HAPPY, RIGHT? SO ANYWAY, I AM GOING TO GO OFF MAYBE A LITTLE BIT AND I AM JUST GOING TO CHALLENGE NERVE THE ROOM AND ALL OF US AND SOMETHING THAT I TRY TO DO IS GOING ALONG WITH DIVERSIFYING WHO OUR SPEAKERS ARE WHEN WE HAVE USER GROUPS AND COMMUNITY GROUPS IS, YOU KNOW, IF YOU HAVE THE OPPORTUNITY TO SPEAK OR IF YOU HAVE THE OPPORTUNITY TO ORGANIZE AN EVENTS AND ARE LOOKING FOR SPEAKERS, TO GET NEW BLOOD IN THERE, BUT ALSO TO ENCOURAGE PEOPLE THAT HAVEN'T SPOKE BEFORE SO ONE OF THE THINGS THAT I DO WHEN I GO TO A COMMUNITY EVENT THAT I JUST STARTED A COUPLE OF MONTHS AGO, AND THE FIRST TIME WAS IN COLUMBIA

    I WENT TO AN EVENT, AS I FOUND A YOUNG WOMAN WHO WAS GOING TO SCHOOL TO BE AN I T , AND BROUGHT HER WITH ME AS MY GUEST FOR THE DAY AND I HAD HER SHADOW ME AS A SPEAKER AND I THINK OPPORTUNITIES LIKE THAT WHERE WE CAN BRING SOMEBODY IN FROM THE LOCAL COMMUNITY TO THE EVENT, BUT ALSO FOR SPEAKERS WHO ARE DOING THIS ALL TIME AND REALLY EXPERIENCED OR IF YOU'RE AN ORGANIZER, HAVING THE SAME PEOPLE COME, CHALLENGE THEM OR ASK THEM TO BRING SOMEBODY THAT MAYBE NEW TO THE SPEAKER WORLD TO COME AND JOIN THEM AS A, YOU KNOW, HELPING WITH Q

    AND A OR A DEMO ASSISTANT OR, YOU KNOW, SOMEBODY THAT CAN SHARE A STORY OR ENGAGE A LITTLE BIT WITH WITH AUDIENCES AND GIVE THEM AN OPPORTUNITY AND I THINK SHARING OPPORTUNITY AND BRINGING PEOPLE IN, ESPECIALLY IF YOU CAN BRING SOMEBODY THAT IS NOT LIKE YOU, IS A REALLY GOOD OPPORTUNITY >> AWESOME WELL, THANK YOU SO MUCH

    LET'S GIVE THESE ROCK STARS OF COMMUNITY A BIG HAND THANK YOU ALL FOR COMING ALL THE WAY TO THE END OF THE HALL

    Source: Youtube

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