If you happen to get a memory error on your laptop, here a few quick diagnostics that you can do that should help The most common types of memory issues that occur during use are
Your laptop not posting accompanied by memory error codes The system is slow, freezes or crashes resulting in Blue Screen errors Onscreen error messages regarding memory halts, over-runs, size or read issues Issues when installing an operating system (OS) or new software First thing to do is to see if the Pre-Boot System Assessment Diagnostics can be run
Turn on your laptop and tap the F12 key repeatedly as the system is booting and when the memory window appears, select Diagnostics The system will be running through about 15 to 20 minutes-worth of hardware self-checks If any fail, take a note of the error codes After the self-checks have completed, you will be asked if you want to run additional memory tests, which take about another 30 minutes It is highly recommended to run these, especially if the self-checks pass with no errors
If all the tests do pass successfully you can go straight to troubleshooting the software as outlined in our video about Dell diagnostic tests, which is available on this channel If you did get any errors, try one of the following processes: Remove the memory RAM from your PC and install it into another system and turn it on If the other computer system runs without any issues, then the problem is either the memory slot or the motherboard You can also try using another memory RAM, that you know is in good working condition, and install it into your PC If everything works okay, then your memory card/chip is defective, and you will need to get a new one
Swapping out your memory If the system has more than one memory card installed, AND you don�t have any other additional memory cards, OR access to another PC, then use the following memory swapping technique to determine which card is faulty: Familiarize yourself with the slot orientation; it�s a good idea to take a picture before removing anything For the swap process, first, change the memory order, DIMM A memory RAM 1 to Slot 2 and DIMM B memory RAM 2 to Slot 1 Try as many other combinations/sequences as possible, using all the memory with all the different slots available Be sure to test each memory card in each slot separately to be certain that all your memory RAM cards are in good working condition
You may want to consider upgrading your memory For help with this, check out our video about how to Upgrade your RAM Memory to learn about this process If after completing all these steps, you didn�t identify any errors for the slots or for the memory modules, then you should create a backup of all your files and prepare to do a clean install of your Operating System For additional information on how to do this, watch our video about to perform a clean install for Windows 10 Whenever you need help or have questions, you can always contact Dell Tech Support through social media on Facebook or Twitter, or join in a chat on the Dell Community Forum If you liked this video, give it a LIKE and don�t forget to SUBSCRIBE
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