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A tech executive who was personally mentored by Marc Benioff explains the simple difference between

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George Hu is COO of Twilio, the cloud communications provider whose customers include Uber, Lyft and Airbnb The 43-year-old told Business Insider over the weekend how his life changed forever when, as a young intern at Salesforce, he emailed CEO Marc Benioff with the solution to a problem Salesforce didn't have a full understanding of its customers The young Hu promptly analysed its customer base, and found most of its new users were coming in through word-of-mouth and referrals, rather than advertising As a result, Salesforce pulled print advertising and bolstered its sales reps team Benioff was so impressed that he began to mentor Hu, handing him a broad range of leadership roles in different areas of the company and paving his way to the C-suite The fact that a young Hu took it upon himself to solve such a major problem may strike you as exceptionally proactive But it's illustrative of what Hu describes as the difference between good employees and great ones "Good employees solve problems

Great employees solve problems you didn't even know you had," he tells Business Insider "To be a great employee, it's not just about doing your job It's about having the spirit of an entrepreneur It's about having passion and grit" Hu's view has echoes of a comment made by the late Steve Jobs, Apple's former CEO In Walter Isaacson's biography, Jobs is quoted as saying "when you have really good people, you don't have to baby them " "The best advice I can give to an aspiring COO is to take responsibility for business outcomes," Hu continues "I always tell aspiring executives to take responsibility for business outcomes, and put yourself on the line Hu adds that young executives often "go with the flow" in a way that can stop them from identifying novel problems "The biggest thing I see consistently with young executives is that they don't know what's possible; they don't know what's out there [As a young executive], it's very easy to go with the flow That's what Marc Benioff helped me to avoid, and that's what I try to do for others around me " In addition to his COO role at Twilio, Hu actively mentors aspiring executives at the company — encouraging them to step into roles they wouldn't have otherwise considered "Here at Twilio, I put one of our lead analysts in charge of sales accounts even though she's never done sales before," he says "She just won one of our internal employee awards"

Source: Youtube

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