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Breaking the mold: The tech career journey guide | BRK1056

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>>> WELCOME, EVERYONE LOOK, I HAVE GOT THE STEP TO HELP BREAK IN A LEG, LITERALLY, WITH MY SHOES

DID EVERYONE GET THE CHANCE TO EAT TODAY? EVERYONE IS FULL? NO ONE IS STARVING, BECAUSE IF YOU ARE, WE ARE TREATS BACK THERE I'M THE SENIOR CLOUD ADVOCATE AT MICROSOFT ALSO KNOWN AS EXCHANGE GODDESS IF YOU'RE ON THE TWITTERS LEVEL SET, THIS IS A TECHNICAL SESSION I'M NOT A CAREER COACH I'M NOT A POWER POINT PERSON, AND I DON'T HAVE, YOU KNOW, FANCY POWER POINT SLIDES, I WISH I DID, BUT THAT WAS A CAREER CHOICE I DECIDED NOT TO GO DOWN, BUT WHAT I AM IS SOMEONE WHO HAS WORKED MY BUTT OFF IN THIS INDUSTRY FOR THE LAST 15 YEARS, LOTS OF SWEAT, BLOOD, TEARS, YOU NAME IT, AND I'VE BEEN THROUGH IT

THIS IS MY STORY, AND IT'S ALSO A GUIDE FOR EVERYONE SITTING IN HERE OBVIOUSLY YOU'RE SITTING HERE FOR A REASON IT'S THE TECH CAREER JOURNEY GUIDE OR ACTUALLY BREAKING THE MOLD IT'S ABOUT YOUR CAREER YOU'RE HERE BECAUSE YOU HAVE QUESTIONS

YOU KNOW, YOU WANT TO GET YOUR QUESTIONS ANSWERED, OR YOU'RE UNSURE OF SOMETHING BREAKING THE MOLD, IT ISN'T ACTUALLY MY FIRST CHOICE OF THE TITLE I WAS TOLD I HAD TO CHANGE IT I PREFERRED STEPPING OUT OF THE MATRIX, AND I WAS TOLD THERE'S A COPYWRITE INFRINGEMENT I DIDN'T WANT THEM COMING AFTER ME A CAREER IS LIKE A MOLD, WHEN YOU THINK ABOUT IT, AND WHEN WE HAVE CAREER CHANGES AND THE JOURNEY, YOU HAVE TO BREAK THAT MOLD

NORMALLY WE JUST, YOU KNOW, EVERY DAY, WE GO TO WORK, RIGHT? GET UP, SHOWER, CHANGE YOUR CLOTHES, GET READY, GO TO WORK YOU WORK ALL DAY, AND THEN YOU GO HOME, AND THEN YOU GO TO WORK AND THEN YOU GO HOME AGAIN IT'S LIKE LIVING IN A MATRIX DAY IN, DAY OUT, AND SOMETIMES YOU HAVE FIRES IN BETWEEN THAT YOU PUT OUT, PUT YOUR HAT ON, YOUR PROTECTIVE GEAR, YOUR HOSE, AND PUT THE FIRE AWAY, AND SOMETIMES YOU'RE WORKING ALL WEEKEND, BUT FOR THE MOST PART, IT'S THESE TWO THINGS, GO HOME, GO TO WORK AT SOME POINT IN YOUR CAREER, YOU ARE GOING TO WANT MORE

AT MULTIPLE TIMES, YOU MAY WANT MORE DOESN'T THAT SEEM LIKE ONCE YOU GET A PROMOTION, YOU ARE IN YOUR ROLE FOR A LITTLE BIT, AND THEN IT'S LIKE WAIT A MINUTE, I THINK I I WANT TO DO A LITTLE BIT MORE I'M NOT SATISFIED THERE'S ALSO POINTS IN YOUR CAREER, EVEN STARTING OUT, YOU THINK I JUST LIKE BEING AN ADMIN OR ENGINEER, AND I NEVER WANT TO BE IN MANAGEMENT I ACTUALLY SAID THAT ONE TIME, AND THEN AT SOME POINT, THAT CHANGES

IT HAPPENED TO ME ONCE I WAS IN AN INTERVIEW, AND I TOLD MY DIRECTOR, I WANT TO BE AN ENGINEER, I DON'T WANT TO MANAGE PEOPLE 4 YEARS LATER, I WAS MANAGING PEOPLE THINGS CHANGE, AND THAT'S PART OF THE CAREER THAT'S PART OF THE JOURNEY

THERE'S GOING TO BE THESE CHANGES AND THESE WAVES BUT ULTIMATELY REGARDLESS OF THE WAVES, REGARDLESS OF WHAT YOU'RE DOING, YOU ARE THE AUTHOR OF YOUR STORY IT'S YOUR STORY TO TELL, AND IT'S YOUR STORY TO MAKE HAPPEN, AND IT'S YOUR JOURNEY NO ONE IS GOING TO DEFINE THAT FOR YOU NO ONE IS GOING TO TELL YOU WHAT IS GOING TO HAPPEN

YOU KNOW WHAT JOB YOU TAKE WHERE, WHAT — I WON'T SAY WHAT PROJECTS YOU TAKE, BUT YOU HAVE CHOICES AND EVERY SINGLE THING THAT YOU DO IN YOUR LIFE, IT'S A CHOICE THAT YOU MAKE THAT'S YOUR STORY WE ARE GOING TO START OFF WITH A SESSION, TALKING ABOUT SOMETHING THAT EVERYONE CAN FIND, RIGHT, YOUR EVER CAREER COACH IS GOING TO TELL YOU ABOUT THE FOUR OR FIVE THINGS TO DO, BUT THE SECOND PART OF THE SESSION I'M GOING TO MAKE IT A LITTLE MORE INTERACTIVE

I WANT PEOPLE, IF YOU'RE COMFORTABLE I TOTALLY GET THE WHOLE INTROVERT THING I'M AN INTROVERT, TOO, IF YOU'RE COMFORTABLE, I WOULD LIKE SOME PEOPLE TO SHARE THEIR STORIES TALKING ABOUT WHAT YOU'RE GOING THROUGH DOES FEEL BETTER BECAUSE THERE'S SOMEONE IN THIS ROOM GOING THROUGH THE EXACT SAME THING YOU ARE, IT COULD BE ME, TOO, YOU JUST NEVER KNOW LET'S START OFF WITH WHAT EVERY CAREER COACH IS GOING TO TELL YOU, RIGHT? DEFINE YOUR GOALS

REGARDLESS IF YOU HAVE BEEN IN THIS CAREER FOR 20 YEARS OR YOU JUST GRADUATED COLLEGE, YOU REALLY SHOULD HAVE A GOAL I'M TOTALLY ON BOARD WITH THAT I DEFINE THE GOAL, AND YOU DEFINE THE GOAL, WHAT'S YOUR PASSION? WHAT DO YOU WANT TO DO? I ACTUALLY STARTED IN FASHION, AND ABOUT 15 YEARS AGO, I GOT DIVORCED, I WAS STUCK WITH TWO KIDS IN DIAPERS, AND I DIDN'T HAVE A JOB I'M LIKE WHAT AM I GOING TO DO? SO MY COUSIN ASKED ME, WHAT DO YOU LIKE? I'M LIKE, I DON'T KNOW I LIKE FASHION, BUT I CAN'T REALLY MAKE A CAREER OUT OF THAT

THEN SHE IS LIKE, THINK ABOUT IT I LIKE COMPUTERS BUT I CAN'T DO COMPUTERS, YOU KNOW, THE GUIDANCE COUNSELOR SAID I'M HORRIBLE AT MATH AND SCIENCE, AND I SHOULD BE A SECRETARY OR GO INTO BUSINESS, AND SHE'S LIKE SCREW THAT I ENROLLED MYSELF IN THE COMMUNITY COLLEGE, AND I GRADUATED WITH HONORS WORKING FULL-TIME WITH TWO LITTLE BOYS, ONE OF THEM WENT THROUGH THE DAY CARE THERE, AND HE'S GROWN UP NOW I REDEFINED MY GOALS

I FOUND SOMETHING THAT I LIKE WELL, I ALWAYS LIKED COMPUTERS I TOOK WHAT I LIKED, AND I FIGURED OUT I'M GOING TO TRY TO DO SOMETHING WITH IT THAT WAS 15 YEARS AGO I THINK I DID PRETTY WELL

YOU KNOW, WORK FOR MICROSOFT NOW ONCE I DEFINED MY GOAL, I WANTED TO WORK WITH COMPUTERS, I STARTED MAKING SOME PLANS, RIGHT? ASKING THE QUESTIONS, AND I WILL BE HONEST, SOME OF THESE QUESTIONS HERE, I DIDN'T ASK MYSELF RIGHT AWAY IT TOOK ME A LITTLE BIT OF TIME I KNEW WHAT MY GOALS WERE I WANTED TO WORK WITH COMPUTERS, SO I WENT TO SCHOOL FOR IT, AND THEN I GOT AN INTERNSHIP

AND THEN I FIGURED, OKAY, I'M GOING TO NEED A JOB AFTER THIS, RIGHT? THAT'S WHO WHO IS GOING TO HELP ME GET TO THAT NEXT LEVEL? AND THEN YOU FIGURE OUT HOW YOU'RE GOING TO DO IT, BECAUSE EACH PERSON'S GOAL IS GOING TO BE SLIGHTLY DIFFERENT, AND THEN DO YOU NEED TO MOVE? DO YOU NEED TO CHANGE JOBS? YOU HAVE TO FIGURE OUT HOW TO DO THAT, AND THEN WHEN, THOSE ARE THE TIME LINES NOT EVERYTHING HAPPENS OVERNIGHT WE ALL WISH WE COULD, GOD I WISH — I'M VERY IMPATIENT, BUT IT TAKES YEARS FOR THINGS TO HAPPEN YOUR GOALS SHOULD BE ATTAINABLE

WHEN I FIRST DID MY LITTLE CHECKLIST BECAUSE I WENT ON THE INTERNET AND GOGGLED IT, I THINK OH MY GOSH, IN 2 YEARS I'M GOING TO BE AN MCSE MAKING $80, 000 A YEAR, YES, YEAH, NO, THAT DIDN'T QUITE HAPPEN THAT WAY IT TOOK ME A LITTLE BIT LONGER, PUT ME BACK TO REALITY LIKE, YEAH, I NEED TO REFOCUS IT IT WAS GREAT THAT, YOU KNOW, I ASKED MYSELF THESE QUESTIONS BUT I NEEDED TO REFINE THEM SO DEFINING YOUR GOALS, AND THAT'S WHERE THE REALISTIC MOMENTS CAME, I REALIZED THE FIRST GOAL I HAD I WAS NOT MAKING $80, 000 A YEAR AFTER I GRADUATED, YEAH, BROUGHT ME DOWN TO EARTH

REEVALUATED MY GOALS A LITTLE BIT I MADE MORE REALISTIC GOALS OF WHERE DO I WANT TO BE A YEAR FROM NOW? I JUST WANT TO CONCUR EXCHANGE WHO ALL HAS WORKED ON EXCHANGE BEFORE? YES! RIGHT? EXCHANGE 55 2000, BAD MAIL FOLDER? THAT'S HOW I GOT INTO EXCHANGE

MY FIRST JOB, I WAS A CONSULTANT, AND THEY THREW ME INTO A CUSTOMER SITE, AND THEY HAD AN E-MAIL PROBLEM, AND I WAS THERE FOR LIKE WHAT, 3 DAYS? I ALMOST RAN OUT OF THE OFFICE LIKE OH MY GOD, WHAT IS THIS EXCHANGE STUFF? IT SCARED THE LIFE OUT OF ME I FIGURED THOUGH, FACE YOUR FEARS, RIGHT? I HAVE TO FIGURE OUT THIS EXCHANGE THING I DON'T UNDERSTAND WHY EVERYONE IS FREAKING OUT ABOUT THIS EXCHANGE NO ONE WANTS TO WORK ON IT, AND THEY GIVE IT TO THE NEW PERSON WHO JUST JOINED I FIGURED IT OUT

I SORT OF CONCURRED IT I MEAN MY TWITTER HANDLE IS EXCHANGE GODDESS I HAVE DONE SOME CRAZY STUFF WITH EXCHANGE ROSS SMITH DOESN'T LIKE THEM BUT YEAH, I REDEFINED WHAT MY GOAL WAS, CONCURRED EXCHANGE

I DID THAT REWARD YOURSELF SO WHEN YOU MEET THOSE MILESTONES, REWARD YOURSELF GO OUT FAR DRINK, GET A BEER! BUY YOURSELF A PRETTY PURSE AND A NICE DRESS WITH POCKETS I HAVE POCKETS, PEOPLE, — [ CHEERS ] I'M GOING TO TELL YOU, DRESS WITH POCKETS

MIC, PHONE, LIPSTICK, HOTEL KEY, AND I THINK A PICTURE OF MY DOG IN HERE, TOO YES, REWARDING YOURSELF IS PART OF YOUR CAREER JOURNEY IF YOU DON'T DO IT, WHO IS GOING TO DO IT FOR YOU? IS YOUR BOSS? IF YOU HAVE A COOL BOSS, PROBABLY, BUT ALL OF YOU SITTING IN HERE, WHO IS GOING TO REWARD YOU? IF YOU COMPLETE A PROJECT, FIGURED OUT THE BAD CODE, AND EVERYONE IS REALLY QUIET NO ONE IS GOING TO DO IT, JUST YOU SO, YEAH, REWARD YOURSELF

EVERY MILESTONE THAT YOU MEET, WHEN YOU COMPLETE A PROJECT, SOMETHING MAJOR, DO IT IT FEELS GOOD, AND IT ALSO REAFFIRMS THAT YOU'RE ON THE RIGHT PATH, THAT YOU'RE DOING SOMETHING GOOD, AND YEAH, ALL THE NAY SAYERS THAT SAID I SUCKED AT MATH AND SCIENCE, WHATEVER, TALK TO THE HAND, LOOK WHAT I'M DOING NOW I STRUGGLED, WORKED MY BUTT OFF, BUT I'M MAKING SOMETHING I'M DOING SOMETHING THAT I ACTUALLY LIKE I'M REWARDING MYSELF

YOU SHOULD, TOO WHEN YOU COMPLETE A MAJOR PROJECT, A MIGRATION, HEY, TAKE SOME TIME OFF NO ONE ELSE IS GOING TO DO THAT FOR YOU NO ONE IS GOING TO CHAMPION FOR YOU YOU MAY HAVE A REALLY GOOD SUPPORT SYSTEM, SOME OF US DO, BUT A LOT OF US DON'T

IF YOU DON'T DO THAT FOR YOURSELF, WHO IS? THERE'S THAT SAYING, RIGHT, IF YOU CAN'T LOVE YOURSELF, WHO IS GOING TO LOVE YA? SO REWARD YOURSELF THAT'S THE WHOLE CAREER COACH TALK, RIGHT? THEY ARE ALL GOING TO PRETTY MUCH TELL YOU THAT GOOGLE IT, PULL OUT YOUR PHONES, SAME STUFF NOTHING NEW NOW WE ARE IN THE PIVOT

THIS IS WHERE I START CRYING THE PIVOT THIS IS PROBABLY WHY MOST OF YOU ARE SITTING HERE THIS IS THAT CHANGE WHETHER IT'S FORCED, BECAUSE OF LAYOFFS OR WHATEVER REASON BEYOND YOUR CONTROL, YOU HAVE TO PIVOT, OR YOU'RE NOT BEING CHALLENGED AT WORK

YOU'RE NOT GROWING YOU HAVE HIT YOUR PEAK SOMETHING HAS GOT TO GIVE YOU'RE IN A TOXIC ENVIRONMENT YOU HAVE TO CHANGE, AND YOU LIKE FEEL IT, YOU'RE MEANT TO DO SOMETHING MORE, AND YOU'RE JUST GOING TO WORK, AND YOU'RE GOING HOME, AND YOU DON'T KNOW IF YOU WANT TO TAKE THE BLUE PILL OR THE RED PILL, AND ALL YOU WANT TO DO IS GET IN YOUR CAR AND DRIVE HOME CRYING AND SCREAMING, RIGHT? LISTENING TO MUSIC

YEAH, I SEE A LOT OF HEADS SHAKING I HAVE DONE THAT I DID THAT FOR LIKE 2 YEARS THERE'S THAT PIVOT THAT ALL OF US GO THROUGH AND IT'S OKAY BECAUSE CHANGE IS THE ONLY CONSTANT

I LOVE THIS WE ARE GOING TO GO BACK I LOVE TECHNOLOGY CHANGE IS THE ONLY CONSTANT, AND THAT THREW MY THUNDER OFF BUT IT'S TRUE

CHANGE IS THE ONLY CONSTANT SO WHEN YOU'RE AT THAT POINT, WHERE YOU NEED TO PIVOT, AND YOU WANT TO PIVOT, ALL RIGHT, GO BACK AND SAY YOU NEED TO PIVOT BECAUSE YOU DON'T HAVE IS A JOB ANYMORE IT'S OKAY IT REALLY IS I HAVE HAD TO PIVOT MULTIPLE TIMES IN MY CAREER

AND IT'S ALWAYS BEEN SCARY, EVERY TIME I HAVE PIVOTED REMEMBER I TOLD YOU I CONCURRED EXCHANGE? HERE'S THE OTHER STUFF I HAVE DONE, TOO I'M A VIRTUALIZATION ADMIN, HIRED AS AN EXCHANGE ADMINISTRATOR FOR TWO OR THREE COMPANIES AGO, 30 DAYS AFTER I STARTED THE JOB, I WAS TOLD, YEAH, WE ARE NOT UPGRADING EXCHANGE ANYMORE, BUT YOU HAVE A LITTLE EXPERIENCE IN VMWEAR, AND YOU'RE GOING TO BE OUR ADMIN I JUST SMILED, SAT THERE LIKE HOLY — LIKE I DON'T KNOW HOW TO DO THAT YEAH, I PUT IT ON MY DESK TOP IN A LAB, BUT A WHOLE DATA CENTER? FROM LONDON, THE UK NOT LONDON, CANADA OR LONDON, OKLAHOMA? LIKE, YEAH, PUT MY BIG GIRL PANTS ON, YEAH, I CAN DO THIS

I CAN DO IT THAT WAS A HUGE PIVOT I LEARNED IT, STRUGGLED, AND THAT ENVIRONMENT, THEY ARE STILL USING THE FOUNDATIONAL LAYERS I BUILT FOR THEIR VIRTUALIZATION ADMIN OR ARCHITECTURE OR EVERYTHING, THE BLADES, ALL OF THE POLICIES, LIKE I'M SO PROUD OF THAT BUT THAT WAS A HUGE PIVOT, GOING FROM EXCHANGE TO VM-WARE REALLY GOES TOGETHER, ASK THE EXCHANGE PRODUCT TIME

I DID IT DURING THAT PIVOT, I ALSO LEARNED ABOUT STORAGE AND BACKUPS THAT ALL GOES TOGETHER, TOO RUNNING EXCHANGE, AND I ALSO DID A PART-TIME GIG ON TV DOING A SHAREPOINT ADMIN LOTS OF PIVOTS

THOSE WERE SORT OF FORCED AND THEN THIS THING CAME ALONG CALLED OFFICE 365, YEAH YOU START TO GO, I'M THE EXCHANGE ADMIN, THOUGH, HOW DOES THIS AFFECT ME? HOW MANY OF YOU HAVE GONE THROUGH THAT WHERE YOU'RE IN EXCHANGE OR SHAREPOINT, AND THEN YOUR DIRECTOR SAYS WE ARE GOING TO GET OFFICE 365? YEAH, PIVOT WHAT DO I DO NOW? PIVOTED SO WITH THAT PIVOT, I WENT INTO MANAGEMENT

I TRIED SOMETHING ELSE, AND THEN I WENT INTO CONSULTING, IT WASN'T FOR ME WENT BACK INTO EXCHANGE OKAY I LIKED IT FOR A LITTLE BIT, AND THEN I FELT THE URGE OF I NEED TO DO SOMETHING MORE I WAS AT MY PEAK

AND THAT'S WHEN I CAME TO MICROSOFT THAT'S PROBABLY BEEN THE BIGGEST PIVOT OF MY LIFE, GOING FROM A CUSTOMER TO A VENDER, NOT JUST ANY VENDER, THE BIGGEST TECH COMPANY IN THE WORLD IT WAS A HUGE TRANSITION, AND I KNOW THERE'S MANY OF YOU IN HERE CONSIDERING THE SAME THING, OR CONSIDERING LEAVING THE CUSTOMER WORLD TO THE VENDOR WORLD IT'S NOT THE DARK SIDE I PROMISE THE COOKIES ARE EXCELLENT, AND THE ICE CREAM CONES, IT'S JUST A DIFFERENT WORLD

AND IT'S JUST LIKE ON PREMISES, ALL RIGHT, AND THEN WE HAVE THE CLOUD, SORT OF THE SAME THING, EH, IN A WAY IT IS IT'S A PIVOT WE TRANSITION TO DIFFERENT ROLES MOST ON PREMISES ADMINS TRANSITION TO A SECURITY TYPE OF ROLE OR DEVELOPMENT

YOU'RE GOING TO HAVE TO PIVOT SO THIS IS A BLANK PAGE THIS IS WHERE I'M GOING TO ASK YOU, SOME OF YOU OUT THERE, TO SHARE SOME OF YOUR STORIES ABOUT YOUR PIVOTS, AND IT'S SCARY AS I'M GOING TO TELL YOU EVEN THOUGH I PIVOTED, AND IT LOOKS LIKE I'M HAPPY AND ALL, I'M SCARED EVERY DAY I WAS SCARED WHEN I STARTED I WAS SCARED WHEN I ACCEPTED THE JOB, LIKE CAN I DO THIS? BUT I KNEW THAT THE ROLE I WAS IN, I WASN'T ADVANCING, I WASN'T BEING CHALLENGED

I FELT LIKE SOMETHING WAS MISSING SO WHEN I ACCEPTED THE ROLE, I WAS SCARED, AND I'M STILL SCARED TODAY I WORK WITH A TEAM OF AMAZING PEOPLE, TECHNOLOGISTS SONYA DID THE INTROVERT SESSION YESTERDAY I HEARD IT WAS GREAT PIERRE RAMON DID ANOTHER ONE, AND ORAN THOMAS, I'M SURE MOST OF YOU HAVE RAID HIS BOOKS, HE'S WRITTEN A GAZILLION WINDOW SERVERS BOOKS, TRY WORKING WITH HIM AS A TEAMMATE, WHOA, I READ YOUR STUFF, AND NOW WE ARE COWORKERS? YEAH

LOTS OF FEELS THERE, LIKE DO YOU — AND IT MAKES ME KIND OF GO HMMMMMM, DO I BELONG HERE? I KNOW I DID THE RIGHT THING AND I HAVE HAD ACTUALLY SEVERAL PEOPLE IN THE LAST WEEK AND A HALF ASK ME, I NEED TO PIVOT, NOT THOSE EXACT WORDS, BUT I NEED CAREER ADVICE, AND THEY ARE ACTUALLY CONSIDERING DOING THE SAME THING THAT I DID AND I ASK THEM THE SAME QUESTIONS I WAS ASKING MYSELF, AM I BEING CHALLENGED? AM I AT MY PEAK? AM I ITCHING? THIS PARTICULAR PERSON ACTUALLY SAID YEAH, THAT'S ME I FEEL LIKE I HAVE HIT MY PEAK, AND I'M JUST KNOWN AS THE EXCHANGE GUY HERE I'M REALLY COMFORTABLE WHERE I'M AT, BUT I'M STRUGGLING BECAUSE I WANT MORE

AND I SAID, WELL, PROBABLY TOLD YOU TO LIST PROS AND CONS, AND I BET YOU DID THAT YEAH, I DID THAT YEAH, OKAY, AND YOU ALREADY ANSWERED THE QUESTIONS I ASKED YOU, ARE YOU BEING CHALLENGED? FEEL LIKE YOU NEED TO DO MORE? YEAH, YEAH, YEAH TAKE THE FREAKING JOB! YOU ALREADY MADE YOUR CHOICE TAKE THE JOB

HE'S LIKE, YOU'RE RIGHT YOU'RE JUST AFRAID TO EXECUTE, YOU'RE SCARED, NERVOUS IT'S OKAY TO BE SCARED AND NERVOUS SO, YEAH, WHO IS WILLING TO GO FIRST? I WILL SAY, FOR PEOPLE, I HAVE A GIFT, I HAVE FOUR PRIZES, AND I LOVE PRIZES, AND SO I DO HAVE FOUR GIVE AWAYS, AND WHOEVER IS WILLING TO STAND UP AND SHARE THEIR STORY OF WHEN THEY HAD TO PIVOT BECAUSE IT'S GOOD TO HEAR OTHER PEOPLE'S EXPERIENCES AND WHATNOT

I DON'T WANT TO BE THE ONLY PERSON STANDING HER TALKING WE HAVE TWO MICS ANYBODY WILLING TO GO? FIRST PRIZE RANDALL? NOT THE LEGO THAT'S MINE WE WILL TACKLE OVER THAT ONE

ACTUALLY BEFORE WE GIVE THE PRIZE, I WANT TO — IT'S A LITTLE SHOUTOUT TO FOR ALL YOU EXCHANGE ADMINS, HAVE YOU HEARD OF EXCHANGE SERVER PRO, THE WEBSITE, FORUM? YEAH PAUL CUNNINGHAM? I HAVE HIS BOOK, SURVIVING I T , AND I'M ASSUMING WE ARE ALL AT I T

HERE, AM I AT THE RIGHT CONFERENCE? YEAH, HERE'S A BOOK FOR YOU I WOULD JUMP OFF, BUT I REALLY DON'T WANT TO BREAK MY ANKLE TODAY >> THANK YOU VERY MUCH >> YOU'RE WELCOME >> OKAY, NOW IT'S ON

SO I HAVE HAD A LOT OF PIVOTS IN MY CAREER I WILL TELL YOU ONE STORY FROM EARLY ON I WORKED FOR AN AIRLINE OUT OF COLLEGE, AND I WAS THERE FOR ALMOST 6 YEARS, AND THAT INDUSTRY TOOK A DOWNTURN, AND MY GROUP THROUGH RIGHT SIZING ACTIONS HAD GOTTEN SMALLER, AND IT WASN'T A GOOD PLACE TO WORK ANYMORE, AND I DECIDED TO MAKE A CHANGE, BUT IT WAS A VERY COMFORTABLE ENVIRONMENT, IT WAS VERY LAID BACK, THE ONLY THING I KNEW AT THE TIME, AND SO I DECIDED TO LEAVE I COULDN'T FIND ANYTHING EXACTLY LIKE WHAT I WAS DOING BECAUSE I WAS MANAGING A TEAM OF INDIVIDUALS THAT WERE AUTHOR AND CONTENT FOR A LEARNING MANAGEMENT SYSTEM, AND THERE WASN'T ANYTHING ELSE OUT THERE LIKE THAT, AND I EXPANDED MY SEARCH NATIONWIDE AND COULDN'T FIND ANYTHING, AND I ENDED UP MOVING INTO CONSULTING AS A PROJECT MANAGER, EVEN THOUGH I HAD NO REAL FORMAL TRAINING, THE CLASSIC BITE OFF MORE THAN YOU CAN CHEW AND CHEW FAST AS HELD SITUATION >> LEARN ON THE JOB

>> PROJECT MANAGEMENT IS TOUGH NO DIRECT CONTROL OVER THE RESOURCES, BUT YOU'RE ULTIMATELY RESPONSIBLE FOR DELIVERIES, AND YOU HAVE TO HAVE THICK SKIN, WHICH I HAVE, I GUESS I'M BETTER THAN I EVER WAS BEFORE, BUT I DON'T HAVE THAT, SO IT WAS A TOUGH TRANSITION, BUT TO DO THAT ALSO FOR A CONSULTING FIRM, WHERE ALL CLIENTS ARE EXPECTING THAT BECAUSE THEY ARE PAYING TWICE AS MUCH FOR YOUR TIME, YOU WORK TWICE AS FAST AND KNOW TWICE AS MUCH, AND YOU'RE GOING TO DO EVERYTHING PERFECTLY, IT'S A TOUGH ENVIRONMENT, SO THAT WAS A REALLY DIFFICULT CHANGE TO PIVOT TO THAT, NOT ONLY BECAUSE IT WAS HARD TO CHANGE WHAT I WAS DOING, BUT ALSO WHEN I GOT THERE, IT WAS TOUGH TO STICK WITH THAT FOR A PERIOD OF TIME AT THE TIME I WAS MISERABLE, BUT LOOKING BACK, IT WAS ONE OF THE MOST IMPORTANT DECISIONS I MADE PARTIALLY BECAUSE IT LED TO WHERE I WAS AT TODAY, AND ACTUALLY ALL OF THIS DID, BUT BECAUSE REALLY BECAUSE I HAD TO STICK WITH IT AND LEARN SOMETHING NEW, AND IT ENDED UP WORKING OUT THAT'S IT >> DON'T YOU FEEL BETTER? LIKE YOU SAID, IT WAS A GOOD THING YOU MADE THAT CHANGE

>> YEAH, AT THE TIME IT DIDN'T FEEL THAT WAY, BUT LOOKING BACK ON IT >> IT NEVER DOES >> NO, I MEAN I HAVE PROBABLY SEVEN OR EIGHT MAJOR PIVOTS [ APPLAUSE ] >> CHANGE IS THE ONLY CONSTANT THANK YOU

>> YOU'RE WELCOME >> YOU WANT TO? >> I'M JUST GOING TO — >> YOU DON'T WANT TO SEE ME BREAK MY ANKLE, ANYONE ELSE WANT A BOOK? >> SO MY NAME IS MATICA, AND MY FIRST PIVOT WAS I THINK RIGHT INTO COLLEGE, WHERE I WANTED TO BE A MICROBIOLOGIST >> OH! >> AWESOME >> HOWEVER I DID A STUDY, AND I'M NOT SURE HOW I FIGURED THIS OUT, BUT I DID A STUDY WHAT A MICROBIOLOGIST MAKES, AND I'M GOING TO DATE MYSELF I GRADUATED FROM HIGH SCHOOL IN 1990, AND BACK THEN SCIENCE WAS NOT ALL THAT GREAT, AND SO I DID A STUDY, AND A MICROBIOLOGIST MADE $28, 000 A YEAR, AND THESE TECHY PEOPLE WERE UP IN THE 50S AND 60S, AND I KNEW I HAD TO DO SOMETHING WITH THE COMPUTER

THAT WAS MY FIRST PIVOT, AND I BEGAN AT OSU AND I WENT INTO COMPUTER SCIENCE SO THAT LED MOST OF MY LIFE UNTIL I WAS A CONSULTANT, IBM CONSULTANT TRAVELING ALL OVER THE COUNTRY, AND IT WAS GREAT, AND THEN I GOT MARRIED, AND THEN I GOT PREGNANT, AND I FIGURED I CAN'T HAVE A NEWBORN AND TRAVEL SUNDAY THROUGH THURSDAY, AND THEN IT BECAME MY SECOND HUGE PIVOT IN LIFE, AND I GOT A REGULAR JOB, AND NOW I AM KIND OF STRADDLING WHETHER OR NOT TO DO ANOTHER PIVOT BECAUSE I'M AT THE TOP OF MY CAREER WHERE I AM IN MY CURRENT JOB, BUT IT'S VERY COMFORTABLE IT'S VERY FAMILY FRIENDLY, AND SO I'M TRYING TO DECIDE WHETHER OR NOT, AND I KNOW IT'S NOT WHAT YOU WANT TO HEAR >> IT'S OKAY I'M A MOTHER OF THREE >> I'M A SINGLE MOM OF THREE BOYS, THREE TEENAGERS, 17 AND 13, 13-YEAR-OLD TWIN BOYS

>> YOU ROCK >> WHAT I'M TRYING TO DECIDE NOW IS DO I FIND ANOTHER CAREER OR I HAVE BEEN IN MY CURRENT JOB FOR 17 YEARS, DO I LEAVE COMFORTABILITY AND RETIREMENT FUND FOR SOMETHING NEW? [ APPLAUSE ] >> SO DO I PIVOT? >> WE CAN TALK AFTERWARDS >> OKAY >> YEAH, THAT'S A TOUGH ONE I THINK AS ADULTS, WE ARE JUST — OUR LIFE IS JUST A JOURNEY OF PIVOTS, AND I THINK SOME ARE SMALL AND SOME ARE LARGE, BUT I THINK THAT'S THE WHOLE THING, YOU HAVE TO PIVOT AND PIVOT WELL

>> UH-UH, AND HOW YOU RESPOND TO THE PIVOTS I'M A MOTHER OF THREE, AND I ACTUALLY WANT TO CRY NOW MY SON, MY SECOND SON STARTED BOOT CAMP YESTERDAY HE LEFT I LEFT HIM ON MONDAY, AND I WAS ACTUALLY SUPPOSED TO PRESENT THE COVENANT SESSION AS YOUR GOVERNOR MCO20

ORIN THOMAS PRESENTED FOR ME I WORKED ON IT SO HARD, IT WAS MY BABY, AND WHEN MY SON TOLD ME HE WAS GOING TO BOOT CAMP AND BEING SHIPPED OUT ON NOVEMBER 4TH, I WAS LIKE UGH BECAUSE I HAD TO — HE CAME FIRST, AND I HAD TO LET GO OF NOT BEING ABLE TO PRESENT THAT WE WILL TALK A LITTLE BIT MORE ABOUT THAT WORK-LIFE THING IN THE REST OF THE PRESENTATION, BUT THAT'S A HUGE PIVOT CAN YOU GIVE HER A BOOK, RANDALL? THANK YOU YES

>> IS THIS THE RIGHT SPOT? I MADE A MAJOR PIVOT 15 OR 16 YEARS AGO NOW I LEFT BANKING, I WAS IN THE MIDDLE OF WORKING ON MY BACHELOR'S DEGREE IN BUSINESS FINANCE, AND RIGHT IN THE MIDDLE OF THAT, I TOLD MY HUSBAND I HATE BANKING, AND I HATE WORKING ON THAT, AND HE'S LIKE WHAT DO YOU HATE? WHERE DOWN EVERYTHING YOU HATE, AND WRITE DOWN EVERYTHING YOU HATE ABOUT WHAT YOU'RE DOING, AND START WRITING DOWN WHAT YOU WANT TO BE I STARTED, AND I VIRTUALLY HATED EVERYTHING [ LAUGHTER ] , AND IT WENT ALL THE WAY BACK TO HIGH SCHOOL WHEN MY MOM SAID YOU NEED TO BE A SECRETARY >> THEY ALWAYS SAY THAT

>> I KNOW, AND YOU CAN'T TAKE MATH YOU CAN'T TAKE SCIENCE BLAH, BLAH, BLAH, AND HE'S LIKE WHAT DO YOU WANT TO DO, AND I SAID COMPUTERS! I WANT TO BE IN COMPUTER SCIENCE AND DO THIS AND THAT I STARTED ALL OVER, AND SO BEFORE I LEFT BANKING, I KIND OF CHANGED MY MAJOR WITHOUT SAYING ANYTHING BECAUSE I WAS KIND OF TAKING SCHOOL ON THEM — [ LAUGHTER ] >> THAT'S OKAY, THAT'S OKAY >> MY BOSS KNEW IT HE WAS MY MENTOR, AND HE'S LIKE, IT'S COOL, YOU'RE LEAVING, AREN'T YOU? SURE AS HECK I'M LEAVING, BUT I DIDN'T WANT TO LIKE LEAVE

I KNEW THAT I WAS — I NEEDED TO LEAVE, BUT I DIDN'T KNOW HOW I WAS GOING TO LEAVE, AND THE HUMAN RESOURCES DIRECTOR WAS LIKE, YOU'RE GOING TO GET LAID OFF ANYWAYS >> WOW >> I HAD ALREADY BEEN LAID OFF EIGHT TIMES, AND IT WAS NUMBER NINE >> FORCED INTO THE PIVOT >> I'M LIKE, THIS IS COOL! SHE IS LIKE, YOU'RE GOING TO GET A NICE SEVERANCE PACKAGE IF YOU CAN HOLD OUT LONG ENOUGH, AND ANYWAYS, THE WHOLE THING JUST FELL INTO PLACE, AND SO SINCE I HAD ALREADY SWITCHED MY KIND OF SWITCHED MY MAJOR, AND I WAS WORKING IN TWO THINGS, I WENT OVER, AND I TALKED THE DEAN INTO WORKING ME INTO A COOP PROGRAM AND SIGNING UP WITH PERDUE TO GET INTO A COOP PROGRAM AND GETTING ME INTO A DEFENSE PROGRAM, AND I LIKE KIND OF SLID INTO ATT AEROSPACE, AND IT'S WHAT I WANTED TO DO

IT'S FUNNY I ENDED UP IN AN EXCHANGE PROGRAM, WORKING ON EXCHANGE, AND I GOT SO MANY COOL MENTORS OUT OF THE GATE I WAS LIKE GIVE ME YOUR GARBAGE I WILL BE YOUR GARBAGE MAN I JUST GOT A WHOLE NEW CAREER, AND WITHIN, I GRADUATED VERY QUICKLY WITH MY COMPUTER SCIENCE DEGREE I ENDED UP WITH TWO BACHELOR DEGREES, AND SO YEAH, I WORKED ON IT VERY QUICKLY, AND THAT'S HOW I DID MY PIVOT, BUT NOW I'M LIKE WONDERING IS IT TIME TO PIVOT AGAIN? I LEFT THE DEFENSE INDUSTRY TO GO TO A SMALLER FRAME WORK, AND NOW I'M BORED

>> IF YOU'RE ASKING ME THAT, YOU NEED TO PIVOT I'M GOING TO BE PRETTY BLUNT WITH YOU YOU PROBABLY ALREADY KNOW YOU'RE ASKING THE QUESTION YOU FEEL IT

>> YEAH, SO — >> ANYBODY OUT THERE ASKING THE SAME QUESTION TO YOURSELF? IT'S TIME TO PIVOT IT'S HOW WE PIVOT, RIGHT? I APOLOGIZE, I WILL MAKE SURE I CAN GO THROUGH THE REST OF THE TALK, GIVE HER A BOOK ANYWAY SHE WAS SO PATIENT [ APPLAUSE ] >> I JUST WANT TO MAKE SURE I GET THROUGH THE TALK OKAY, SO WE HAVE BLANK SCREEN, AND DO WE? THERE WE GO

POSTURE SYNDROME I HAVE TO BRING THIS UP IT'S IN EVERY CAREER WE ALL GO THROUGH IT FOR THE MOST PART

IT'S THAT FEELING OF SELF- DOUBT, THEY ARE GOING TO FIND OUT I'M A FRAUD I FEEL IT EVERY FREAKING DAY ON THIS TEAM, AND I FELT IT IN MULTIPLE ROLES THE ONE THING ABOUT IMPOSTER SYNDROME, IT'S THE SELF-DOUBT IN OUR HEAD IT'S A STUPID LITTLE VOICE, AND WE CAN KICK THAT VOICE OUT DON CARLSON HAD A GREAT SESSION ON IT YESTERDAY, AND I'M NOT GOING TO STEAL HER THUNDER

WATCH HER SESSION IT'S RECORDED ON DEMAND MY TIPS FOR IT IS USING THOSE REWARDS, RIGHT? WHEN YOU REWARD YOURSELF, YOU ARE ACKNOWLEDGING THAT YOU DID SOMETHING GOOD YOU'RE NOT AN IMPOSTER MAKING A LIST, OF ALL YOUR ACCOMPLISHMENTS, WHEN YOU START TO FEEL LIKE, GOD I DON'T BELONG HERE, I'M NOT GOOD ENOUGH, I MAKE A LIST

I DO IT ALMOST EVERY OTHER DAY I HAVE TO REMIND MYSELF, I MIGRATED A WHOLE BUNCH OF EXCHANGE MAILBOXES, DID ALL THIS, AND KEEP TELLING MYSELF THIS IS WHAT I HAVE DONE, I BELONG HERE I'M NOT AN IMPOSTER RICK CLAUS WOULD NOT HAVE HIRED ME IF I WAS AN IMPOSTER THAT'S SAYING I FOOLED HIM, AND HE'S DUMB AND GOT TRICKED, AND HE DIDN'T

IT WOULD BE THE SAME THING FOR YOU, THAT YOU SPOOFED AND TRICKED YOUR EMPLOYERS INTO HIRING YOU BECAUSE NONE OF YOU ARE IMPOSTERS IT'S THE STUPID LITTLE VOICE IN OUR HEAD WE HAVE TO TELL IT TO GO AWAY IT WILL COME BACK IT NEVER GOES AWAY IT DISAPPEARS

ED A WE ADVANCE WE SAY YOU'RE NOT GOOD ENOUGH, BUT THERE'S WAYS TO TAME THE VOICE, AND THEN I HAVE TO BRING UP BALANCE THIS IS PROBABLY ONE OF THE HARDEST TOPICS FOR ME TO TALK ABOUT WHEN IT COMES TO CAREER BECAUSE I HAVE BEEN SO AMBITIOUS, AND PERSONALLY BALANCE, I FOUND IT VERY DIFFICULT TO FIND BALANCE EARLY ON IN MY CAREER, AND I ABSOLUTELY REGRET IT, AND THAT IS SOMETHING THAT I DON'T WANT ANYBODY ELSE TO GO THROUGH I MISSED OUT ON A LOT MY LITTLE BOYS, MY DAUGHTER GROWING UP, AND IT HIT ME A FEW YEARS AGO AND SAID MOM, ALL YOU DO IS WORK THAT'S ALL I DID WAS WORK

IN MY HEAD I TOLD MYSELF I'M DOING THIS BECAUSE I'M PROVIDING FOR MY FAMILY SO THEY CAN HAVE THIS AND THIS AND THIS, BUT I WASN'T REALLY THERE FOR THEM WHEN YOUR KIDS JUST KNOW YOU AS THE PERSON WHO SITS ON THE COUCH WITH HER LAPTOP WHO WORKS ALL THE TIME OR AT THE SOCCER GAME ALWAYS ON THE PHONE, THAT STARTS TO MAKE YOU WONDER A LITTLE BIT, AND YOU START TO BECOME DISCONNECTED FROM YOUR FAMILY BECAUSE YOU'RE ALWAYS WORKING, AND THEN YOU START TO GET HEALTH PROBLEMS, YEAH, SO IF YOU DEFINE YOUR GOALS, AND YOU REACH THAT GOAL, AND YOU REWARD YOURSELF, TAKE SOME TIME OFF, THAT'S A LITTLE BIT OF BALANCE I WAS NOT DOING THAT I ACTUALLY HAD A BIOPSY, A UTERINE BIOPSY I WENT BACK TO WORK

ALL THE WOMEN WHO HAVE HAD IT, IT HURT I WAS SO AFRAID I WAS GOING TO LOSE MY JOB, AND I WANTED TO EXCEL AND BE PERFECT, AND I WANTED TO HAVE THIS CAREER, BUT I WASN'T — THAT WASN'T BALANCE, THAT WAS NOT DOING ANYBODY ANY GOOD AND THEN THERE'S OTHERS THAT HAVE DONE SIMILAR, AND YOU'RE WORKING ALL THE TIME, YOU'RE NOT TAKING YOUR VACATIONS, AND IF YOU HAVE 68 DAYS OF VACATION IN A YEAR BUNDLED UP, I DON'T THINK YOU'RE DOING IT RIGHT THAT'S MY OPINION I'M JUDGING

I'M JUDGING ON THAT ONE I NORMALLY DON'T JUDGE, BUT I WILL JUDGE THAT ONE TAKE SOME TIME OFF TAKE YOUR LUNCH BREAKS, GO ON VACATION, BE WITH YOUR FAMILY THEY GROW UP SO FAST

ON MONDAY MY SON PUT ME ON THE PLANE TO IGNITE HE WAS WAITING FOR HIS PLANE TO GO TO FORT JACKSON, MOM, GET ON THE PLANE, GO TO WORK I'LL BE OKAY AND I STARTED CRYING AS I GOT ON THE PLANE BECAUSE MY SON IS GOING TO BOOTCAMP HE IS 18 YEARS OLD, WHERE DID THAT GO? I WORKED HALF OF THAT

I'M TRYING TO REMEMBER THE FOOTBALL GAMES, I'M TRYING TO REMEMBER GOD WHEN WAS THAT PLAY? I DON'T REMEMBER GOING TO A PLAY I FELT REALLY BAD SO FOR YOU, FIND YOUR BALANCE, BE THERE FOR YOUR FAMILY THEY ARE YOUR SUPPORT SYSTEM THEY ARE GOING TO BE THE ONES THERE FOR YOU WHEN EVERYTHING ELSE FALLS

BALANCE, AND THEN NETWORKING WITHOUT FIREWALLS, THIS IS BUILDING YOUR SOCIAL NETWORK, AND THIS IS BUILDING YOUR CAREER NETWORK, AND RIGHT, THIS IS WHY YOU'RE HERE AT IGNITE, AND IT'S NOT FOR THE SESSIONS, AND IT ISN'T YOU KNOW WHAT? EVERYBODY AT HOME CAN WATCH THE SESSIONS, TOO, AND THEY PROBABLY HAVE A BETTER SEAT, I WILL TELL YOU THAT IT'S ALL FREE ONLINE YOU ARE HERE FOR THE HALLWAY CONVERSATIONS, YOU'RE HERE TO MEET PEOPLE LIKE YOU YOU'RE HERE TO MAKE THE CONNECTIONS, AND THOSE CONNECTIONS ARE GOING TO GET YOU SOMEWHERE WHEN YOU NEED THEM

THEY ARE GOING TO BE YOUR FRIENDS ONE OF MY GOOD FRIENDS, RANDALL SITTING THERE, MET HIM AT 2013 TECH, AND WE ARE STILL FRIENDS I HAVE MANY FRIENDS IN HERE I'M SURE IF I EVER NEEDED A JOB, I CAN PING HIM, AND IF HE NEEDED A JOB, HE COULD PING ME THE CONNECTIONS YOU MAKE HERE BUILD YOUR PERSONAL NETWORK, AND YOU'RE BUILDING THEIRS, TOO

IF YOU EVER NEED SOMEONE, JUST TO BOUNCE IDEAS OFF OF FOR A PROJECT, YEAH, THAT'S PRETTY COOL BUT WHEN YOU MAKE THOSE CONNECTIONS, YOU HAVE TO MAKE TIME FOR IT GO TO THE USER MEETUPS, AND COME TO THE CONFERENCES I KNOW IT'S EXPENSIVE 2499, THAT'S A LOT OF MONEY

MICROSOFT IGNITE THE TOUR IS FREE NORTH AMERICAN CITIES ARE DC, CHICAGO, TORONTO, AND MEXICO CITY FREE LEARNING , AND THEN THERE'S ONLINE TOOLS, LINKED IN, YES, IT'S A GOOD TOOL TO MAKE CONNECTIONS, AND THEN THERE'S TWITTER THERE'S DIFFERENT FORMS, AND ONCE YOU MAKE THOSE CONNECTIONS, STAY CONNECTED TO PEOPLE

YOU DON'T HAVE TO BE BFFS, YOU DON'T EVERY FEW MONTHS, ONCE A YEAR, PING THEM, JUST CHECKING IN, WHAT'S UP? I DO IT TO PEOPLE, AND PEOPLE LIKE TO HEAR FROM YOU YOU LIKE TO HEAR FROM PEOPLE YOU NEVER KNOW WHEN YOU NEED TO PIVOT AND YOU'RE LOOKING FOR HELP, THAT PERSON MAY BE THE PERSON THAT IS GOING TO GET YOU YOUR NEXT JOB AND THEN THE BOOK I WAS HANDING OUT, "SURVIVING I

T " PAUL CUNNINGHAM ANY EXCHANGE ADMIN, I'M SURE YOU HAVE HIT HIS EXCHANGE SERVER PRO, AND THEN TURNED INTO PRACTICAL 365, AND HE CHANGED IT I USED HIS BLOG PAUL HAS TRANSITIONED INTO A MORE HEALTHY CAREER NOW, AND I READ THIS BOOK, AND I CRIED, I LAUGHED, AND I THOUGHT OH MY GOD THAT WAS MY LIFE

YOU CAN GET IT ON AMAZON, AND HE ALSO HAS A PROGRAM WHERE IF YOU CAN'T AFFORD THE BOOK, OFFER YOUR PRICE, AND PAUL IS AN AMAZING PERSON I RECOMMEND EVERYONE READ THE BOOK, IT'S AWESOME FOR ANYONE THAT IS NEW TO TECH, OR BEEN IN IT FOR YEARS, IT'S A GREAT READ, BUT IT'S ALSO A GOOD GUIDE, AND THAT'S WHAT TODAY WAS, RIGHT? IT'S A GUIDE EVERY PERSON'S CAREER IS GOING TO BE DIFFERENT BECAUSE, WHAT? IT'S YOUR STORY YOU'RE THE STARRING ROLE, YOU'RE THE OSCAR WINNER OF IT

YOU DEFINE YOUR LIFE, AND YOU DEFINE YOUR CAREER IT'S A GUIDE I'M JUST GIVING YOU TIPS, AND THE STORIES THAT THE PEOPLE HERE THAT SAID, YOU KNOW, THEIR STORIES, BRAVE IT WAS THEIR JOURNEY SO ALL OF YOU, TAKE WHAT YOU WANT OUT OF HERE, THANK YOU FOR COMING, AND I REALLY HATE THAT DELAY

I WISH WE KNEW SOME TECH PEOPLE THAT COULD ACTUALLY KNEW SOMETHING ABOUT PROJECTORS [ LAUGHTER ] YES, THANK YOU FOR

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