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A CIO on improving the customer experience with tech | Workflow Quarterly

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– We provide a wide range of services largely to people who are in dire need of those on a daily basis Automation will allow us to do two important things

One, serve our customers better, but also run our agency better, be more effective at what we do I'm responsible for working with the executive team to address their problems as we go forward We try and get to the field as much as possible But we've also created the executive dashboards that we use to monitor, and these are real time So it's actually helpful in monitoring the situations in the field, in the call center

But also we're able to gather some data that helps us look ahead and be more strategic about solutions we need to put in place down the road (quiet music)

Source: Youtube

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